Community and Family Division

2309 Euclid Avenue, Des Moines, IA, USA

Phone 5152863434 | Fax 5153235225


Services:

Handicap Accessible: Yes

Appointment Needed: No


The Polk County Commodity Supplemental Food Program provides supplemental foods and nutrition education in order to promote good health for women, infants, children, and seniors at no cost.

The program is provided through the Polk County Department of Community, Family, and Youth Services and the United States Department of Agriculture.

Services:

  • Canned Juices
  • Canned Fruits
  • Canned Vegetables
  • Hot and Cold Cereals
  • Cheese
  • Peanut Butter and Beans
  • Pastas
  • Canned and Powdered Milk
  • Infant Formula
  • Nutritional Education Materials

Intake Process:

Apply in person at Polk County River Place and provide:

  • Proof of income
  • Proof of birth of baby
  • Proof of age
  • Proof of pregnancy from your doctor

Hours:

Monday – Friday 8:00 am-5:00 pm

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No


Polk County Crisis & Advocacy Services (PCCAS) is a division of the Polk County Department of Community, Family & Youth Services that provides assistance to victims of crime in Polk County regardless of race, gender, age, ethnicity, sexual orientation, physical or mental disabilities.

PCCAS provides a continuum of proactive services and advocacy to victims/survivors of violent crime. They promote a safe and caring community through public education and collaboration.

All services are free, voluntary, and confidential.

Services:

Polk County Crisis & Advocacy Services
Provides crisis intervention and on-going supportive services to victims regardless of law enforcement involvement or length of time since the assault or abuse.

  • 24 hour crisis response services
  • Connection to Crime Victim Compensation Program
  • Advocacy with the judicial and law enforcement agencies
  • Public education
  • Support groups and age appropriate education in the school system
  • Victim impact panels
  • Community debriefings
  • Counseling sessions
  • Support groups
  • Referrals to appropriate community services

The Violent Crime Team
Provides counseling and support services for victims of personal violent crimes that involves a respectful and caring response to survivors of loved ones that have been murdered. Counselors are available to help families, friends and loved ones begin to cope with their loss and with the many demands placed upon them.

  • Assault
  • Burglary
  • Fraud/Forgery
  • Hate Crime
  • Property Crime
  • Robbery
  • Homicide Crisis Response

Intake Process:

Call 515.286.3600 for more information.

Hours:

Monday – Friday 8:00 am – 4:30 pm (after hours answering service)

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No

Website: View Website


For families who receive FIP (Family Investment Program) and participate in PROMISE JOBS, the state also provides the option of joining the Family Development and Self-Sufficiency program (FaDSS). The Polk County Family Enrichment Center (FEC) provides FaDSS services for Polk County.

This voluntary program provides services which aim to promote, empower, and nurture families towards economic and emotional self-sufficiency. The foundation of
FaDSS is regular home visits with families, using a strength-based approach. Core services include support, goal setting, and assessment. These case managers meet with and track each family as they progress through the case lifecycle.

Services:

The Family Enrichment Center can help participants with:

  • Home visits
  • Goal setting
  • Advocacy
  • Life Skills
  • Family training and counseling
  • Family assessment
  • Referral services

On-Site Resources

  • Clothing Closet
  • Perk Pantry
  • Food Pantry
  • Laundry Facilities
  • Employment Resources

Eligibility:

FIP recipients who participate in the PROMISE JOBS program

Intake Process:

Contact 515.286.3406 to find out more information or to request a referral.

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No

Website: View Website


General Assistance provides temporary assistance with basic and special needs. The program serves individuals and families who are at risk due to a temporary crisis and/or a mental or physical disability.

Typically the program may only be used once per calendar year. If already used within the year, an individual can obtain a Notice of Decision declination letter from General Assistance and a list of community resources which may be able to assist with the individual's need.

Services:

Services provided by General Assistance vary by county.

Services for Basic Needs

  • Food
  • Rent assistance
  • Utility payments
  • Household and Personal Items

Services for Special Needs

  • Funeral Services
  • Furniture
  • Clothing
  • Property Tax Assistance
  • Health Supplies

Eligibility:

Must be a resident of Polk county and meet income restrictions. Other eligibility requirements may apply.

If you are a veteran please contact Veteran Affairs at 515.286.3670.

Intake Process:

Must present a valid picture ID, social security card, and verification of all household income and expenses in the last 30 days.

Call 515.286.2088 or see website for more information. An application is available on the website.

Hours:

Hours: Monday – Friday 7:30 am – 4:30 pm

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No

Website: View Website


General Assistance provides temporary assistance with basic and special needs. The program serves individuals and families who are at risk due to a temporary crisis and/or a mental or physical disability.

The program may only be used once per calendar year. If already used within the year, an individual can obtain a Notice of Decision declination letter from General Assistance and a list of community resources which may be able to assist with the individual's need.

Services:

Services for Basic Needs

  • Food
  • Rent assistance
  • Utility payments
  • Household and Personal Items

Services for Special Needs

  • Funeral Services
  • Furniture
  • Clothing
  • Property Tax Assistance
  • Health Supplies

Eligibility:

Must live in Polk County and meet income restrictions. Other eligibility requirements may apply.
If you are a veteran please contact Veteran Affairs at 515.286.3670.

Intake Process:

Must present a valid picture ID, social security card, and verification of all household income and expenses in the last 30 days. Call 515.286.2088 or see website for more information.

An application is available on the website.

Hours:

Monday – Friday 7:30 am – 4:30 pm

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No

Website: View Website


The Polk County Financial Empowerment Center offers free individualized 1 on 1 coaching sessions to help people reach financial freedom. They also offer free coaching for small businesses and non-profits.

Services:

  • Personal finance
    • Financial independence
    • Credit repair
    • Savings
    • Debt reduction or elimination
  • Financial Fitness BootCamp
  • Business development
  • Non-profit development

Eligibility:

Open to anyone

Intake Process:

In-person or phone based consultations can be scheduled at empowermeonty.org/book or by calling 515.697.1450. Consultations available in English or Spanish.

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No

Website: View Website


This is a Des Moines Area Religious Council (DMARC) food panty. People seeking assistance can visit one of the DMARC food pantries to receive a three-day supply of food once per month. Pantry open hours vary. Please visit dmarcunited.org/food/pantry-locations for the most up-to-date schedules.

Services:

  • A 3-day supply of food

Intake Process:

Provide a photo ID for the head of household and other identification for every member of the family. Some pantries may request a current piece of mail which includes your name and primary address.

Call 515.286.3695 for more information.

Hours:

Monday – Friday 8:00 am – 5:00 pm

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No

Website: View Website