Palo Alto County Outreach

2905 25th St, Emmetsburg, IA, USA

Phone 7128523482 | Fax 7128522309


The Low-Income Home Energy Assistance Program (LIHEAP) is a federally-funded program by the U.S. Department of Health & Human Services (HHS) designed to assist low-income families meet the cost of home heating. LIHEAP provides a one-time payment to the heating utility department.

This program is not designed to pay a household’s total energy costs, but to provide assistance in the payment of residential heating costs for eligible households. Households who reside in subsidized housing that are individually metered and responsible for paying their primary heating costs are eligible. Subsidized households that are master metered are usually not eligible to receive assistance benefits

Services:

  • Utility payment assistance

Eligibility:

A household may qualify for assistance if the household’s income falls under 200% of the Federal Poverty Guidelines.

Intake Process:

Applications are accepted on a first come/first served basis at a local community action agency from November 1 through April 30 (October 1 for households with elderly/disabled member). Complete the application and return it to the local community action agency. Applications may be available to be completed online through the local community action agency. Applicants must provide proof of income, Social Security numbers for each household member, and the household's most recent heating or electric bill.

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No


The Weatherization Assistance Program (WAP) is a program established to help reduce the heating and cooling costs for low income persons, the elderly, disabled, and children, by improving the energy efficiency of their homes. The program also fixes certain health and safety problems in the client's homes, maintains affordable housing for low-income persons, reduces utility cost, and reduces environmental pollution.

Services:

  • Insulation in attics, walls, and foundations
  • Furnace or venting repairs, and replacements
  • Thermostat repairs
  • Refrigerator or freezer replacement
  • Water heater or venting repairs, and replacements
  • Energy efficient lighting
  • Other eligible repairs

Eligibility:

Households with an income at or below 200% Federal Poverty Level. If the household is receiving Supplemental Security Income (SSI) or Family Investment Program (FIP) Assistance, the household is eligible to receive Weatherization services, regardless of income.

Intake Process:

Applications are accepted year round at local community action agencies. Applications for LIHEAP are automatically sent to the Weatherization program. Applications are prioritized based on need. Not every application for LIHEAP will receive services from the Weatherization program.

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No