CROSS Outreach

CROSS Outreach helps families “stay housed” by assisting with rent, deposits, and utility bills. Assistance is limited to once in a 12 month period. Assistance is not guaranteed but will be determined on an individual basis.

CROSS also assists with an array of basic needs including personal hygiene kits, cleaning supplies, bus tokens or passes, and vouchers for the laundromat. Assistance is limited to once in a three month period.

 

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Parent Organization: CROSS Outreach

Location Information

Statewide

Phone 515-279-9998

CROSS Outreach helps families “stay housed” by assisting with rent, deposits, and utility bills. Assistance is limited to once in a 12 month period. Assistance is not guaranteed but will be determined on an individual basis.

CROSS also assists with an array of basic needs including personal hygiene kits, cleaning supplies, bus tokens or passes, and vouchers for the laundromat. Assistance is limited to once in a three month period.

 

Services:

  • Homelessness Prevention
    • Rental assistance
    • Deposit assistance
    • Utility assistance
  • Basic Needs
    • Gift cards for personal hygiene items & food
      • For households with children
    • Laundromat vouchers
    • Storage costs for households in transition from homelessness

Eligibility:

Polk County residents who have not received financial assistance from CROSS in the past 12 months. To determine eligibility for assistance call 515-279-9998.

Intake Process:

Individuals seeking financial assistance will need to call 515.279.9998 to hear the most current information on seeking assistance.

Those who are applying for assistance will be asked to email crossoutreachhelp@gmail.com with the following information:

Rent or Security Deposit Assistance:

  • Photo ID for head of household and social security card for each member of household.
  • Your first and last name and phone number must be in the subject line of the email.
  • In the message please state what bill you are trying to pay.

Electric or Water Assistance:​

  • Utility Bill. (Utility must be in the name of a resident of the household.)
  • Photo ID for head of household and social security card for each member of household.
  • Your first and last name and phone number must be in the subject line of the email.

CROSS will respond to emails in the order they arrive and as time and funding permits. All applicants will have a phone interview as part of the application process.

Hours:

Monday – Friday 8:30 am – 4:30 pm

Mailing Address:

PO Box 12121
Des Moines, IA 50312

Handicap Accessible: No

Appointment Needed: Yes

Website: View Website