The Family Help Guide is designed to help you locate community resources and support services across central Iowa. The amount of information and resources available in our community can be overwhelming to access, we can help you navigate the search. This directory includes resources and information about the people and programs available in your area to support and empower you. |
Able Up Iowa, formerly known as Iowa Able Foundation, is non-profit organization that helps people of all abilities become financially independent by providing solutions of financial needs and empowering them to achieve financial goals.
Since 1993, they have provided an accessible borrowing option to Iowans for purchasing products and services related to living independently. Able Up Iowa offers lower interest rates, credit building, emergency funding, and forgivable loans.
Information about the specific loans offered is available on the Iowa Able Up website.
- Loans for the following:
- Assistive devices
- Home modifications
- Vehicle modifications
- Service and support animals
- Home repair
- Vehicle repair or purchase
- Education equipment
- Employment equipment
- Credit builder loan
- Financial Counseling
- Resource Counseling
- Credit Coaching
- Benefits Planning
Eligibility:
Loans are available to Iowans with a disability, diagnosis, or long-term condition, Iowans who are ages 55+, and their families.
Intake Process:
Applications available on the website. Paper copies can be requested and mailed by calling 515-292-2972.
Along with the application, Iowa Able needs the following documentation to process loan requests:
- 2 forms of identification
- Income verification
- Expense verification
- Quote for the equipment or project
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Above + Beyond Cancer is a public charity with a mission to elevate the lives of those touched by cancer, to create a healthier world. Above + Beyond Cancer is a 501(c)3 non-profit organization. All Optimal Living Programs and Classes are free to Cancer Survivors. Our programs are also open to Caregivers and the Community. Cancer Patients and Survivors may receive a 12-week YMCA scholarship or MercyOne Health and Fitness Scholarship after a Doctor referral.
- Aquatics & cycling
- Adventure fitness
- Nutrition Classes
- Mind & Spirit Wellness
- Medication & music therapy
- Art therapy & book club
- Cancer education series & support groups
- Sound healing & Reiki
- And more
Intake Process:
For more information, call 515-669-9879. Medical referrals can be faxed to 515-635-1286.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Achieving Maximum Potential (AMP) is Iowa’s Foster Care Youth Council that meets in Councils throughout the state. AMP seeks to unleash the full potential for personal growth among Iowa’s foster youth ages 13-22. Together, they provide opportunities to build life and leadership skills while advocating for positive change to Iowa’s child welfare system.
Summarized by the motto, “Nothing about us, without us,” AMP is a youth engagement program. AMP involves young people as advocates for themselves and as a voice for system-level improvements in child welfare laws, policies and practices. When supported through productive partnerships with adults, youth can be authoritative advocates for making foster care more responsive and effective.
- Camps, conferences, and activities
- Legislative advocacy
- Grants
Eligibility:
Iowa children and youth in foster placement or kinship placement. Eligibility varies by program and grant.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
The Good Samaritan Food Pantry provides food and personal care items. The pantry also supplies weekend food packages to students in local schools. During the holidays, a Thanksgiving meal is available as well. Clients can shop for food once every 30 days. Food allotments are based on family size and are approximately 5-7 days worth of food. Clients can pick up “anytime food” more than once a month if available from local food rescue.
GSFP partners with Adel Ministerial Alliance, local churches and businesses, civic organizations, Food Bank of Iowa and area residents to provide supplemental food for those with need. The Good Samaritan Food Pantry (GSFP) is a 501(c)(3) tax-exempt, non-profit organization.
- Food Pantry
- Personal Care Items
- Anytime Food (food rescue)
- Backpack meals (school district)
- Thanksgiving Feed-a-Family program
Eligibility:
Residents of the ADM School District, the Van Meter School District, Dexter, Linden and Redfield.
Intake Process:
Provide a photo ID for the head of household and other identification for every member of the family. Some pantries may request a current piece of mail which includes your name and primary address.
Located in the old Adel Middle School Lunchroom. Please enter through the blue door on the NE corner.
Hours:
Monday & Tuesday 12:00 noon – 2:00 pm
4th Monday of the Month 5:00 – 6:00 pm
Mailing Address:
PO Box 141
Handicap Accessible: Yes
Website: View Website
303 South 10th Street, Adel, IA 50003, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
4th Monday of the month 8:00 am – 5:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
AffordableHousing.com, formerly GoSection8.com, is a free website to search for rentals, including those who accept Section 8. The site it nationwide, and searches are completed by zip code or city.
- Housing search website
Eligibility:
Open to anyone.
Intake Process:
Search by zip code or city/state on AffordableHousing.com.
Mailing Address:
Website: View Website
Afghan Legal League (ALL) Iowa is a collaboration between the University of Iowa College of Law’s Legal Clinic and Center for Human Rights, Drake Refugee Clinic, and Iowa Migrant Movement for Justice to provide and facilitate immigration legal services to Afghans in Iowa. The ALL Iowa Project is funded by a grant from the Iowa Department of Health & Human Services.
- Information about legal services & legal service providers for Afghan individuals
- Information about social service programs for Afghan individuals
Eligibility:
Anyone can utilize the site to find resources for Afghan individuals and families.
Mailing Address:
Website: View Website
2175 Northwest 86th Street suite 6a, Clive, IA 50325, USA
Phone 515-422-6923 or 515-528-3729
African Immigrants & Refugees Transition services (AIRTS) is a non profit organization founded by and for immigrants and refugees from Africa living in Iowa. Since 2016 they have provided immigrants and refugees the resources they need to successfully settle in their new home/community.
- Parenting tools
- Citizenship classes
- Interpretation offered
- Driving lessons
- Resource and referral
- Help with filling out applications
- Interpretation and translation services
Eligibility:
Open to any African immigrant or refugee.
Intake Process:
Call for more information.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
5835 Grand Avenue suite 106, Des Moines, IA 50312, USA
Phone 515-255-1310 | Fax 515-255-9442
Aging Resources of Central Iowa is a private, non-profit 501(c)(3), Area Agency on Aging (AAA). Their goal is to assist older adults in leading independent, dignified, meaningful, and active lives in their communities. Aging Resources staff advocate, coordinate and provide services through federal, state and private funding to persons 60 years of age and older and their caregivers. Aging Resources is a LifeLong Links (Iowa’s Aging and Disability Resource Center) local coordination center providing information referral and assistance to adults with disabilities.
The Area Agencies on Aging respond to the needs of persons aged 60 and over by assessing current needs, services, and programs available to older Iowans. Likewise, AAAs provide information and assistance services to that population and advocate on its behalf.
- Case Management Services
- Elder Abuse Prevention and Awareness Program
- Family Caregiver Support Program
- Information & Assistance
- Nutrition Program
Eligibility:
Aging Resources of Central Iowa serves residents of Boone, Dallas, Jasper, Madison, Marion, Polk, Story, and Warren counties who are:
- Adults 60 years old and older
- Adults – 18+ years of age and older with a disability
- Family Caregivers
- Grandparents Caring For Grandchildren
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Statewide
Phone 515-232-8642
The Ames Area Office maintains lists of local AA meeting groups to provide connection to services for those looking to address their alcohol use.
- Answer enquiries about AA.
- Maintain information about local hospitals and recovery facilities for alcoholics.
- Local AA meeting lists.
- Newsletter about local AA events.
Eligibility:
Open to anyone.
Intake Process:
Contact the 24-hour helpline at 515-232-8642, or visit the website to find upcoming meetings.
Hours:
Meetings offered at various times throughout the week, at multiple locations surrounding Ames. Helpline answered 24/7.
Mailing Address:
Website: View Website
Statewide
Phone 515-282-8550
The Central Iowa Office maintains lists of local AA meeting groups to provide connection to services for those looking to address their alcohol use.
- Answer enquiries about AA.
- Maintain information about local hospitals and recovery facilities for alcoholics.
- Local AA meeting lists.
- Newsletter about local AA events.
Eligibility:
Open to anyone.
Intake Process:
Contact the 24-hour helpline at 515-282-8550, or visit the website to find upcoming meetings.
Hours:
Meetings offered at various times throughout the week, at multiple locations in Central Iowa. Helpline answered 24/7.
Mailing Address:
Website: View Website
Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during library hours.
Mailing Address:
Website: View Website
1701 8th Street Southwest, Altoona, IA 50009, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
2nd Tuesday of the month 8:00 am – 5:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1821 Grand Avenue, West Des Moines, IA 50265, USA
Phone 515-223-4847
Innovative grief support services that promote hope and healing to individuals, children, and families. Ranging from dinner club gatherings for young adults, to opportunities to attend local events, Amanda the Panda engages participants in activities that promote socialization and help individuals, children, and families rebuild after the death of a loved one.
Eligibility:
Children (Kindergarten and above), teens, and adults who have experienced the death of a loved one. Childcare is available for younger children upon request.
Interpreters Available:
Interpretation available
Mailing Address:
Handicap Accessible: Yes
Website: View Website
950 Office Park Road suite 127, West Des Moines, IA, USA
Phone 515-991-4589, 888-983-2533 (after hours crisis line)
Amani Community Services offers free domestic violence and sexual violence services for African Americans.
- Outreach
- Individual Counseling
- Advocacy
- Legal assistance
- Information & Referrals
Eligibility:
Any individual who is a victim of domestic or sexual violence.
Hours:
Monday – Friday 9:00 am – 5:00 pm
After hours crisis calls: 888.983.2533
Mailing Address:
Payment:
No Cost to Participant
Handicap Accessible: Yes
Website: View Website
The Ankeny Service Center (ASC) coordinates human services and referrals for the residents of Ankeny and northern Polk County. Ankeny Service Center exists to serve the underserved in our community by meeting immediate needs, as well as providing a path to success. Ankeny Service Center partners with local service organizations, businesses, and community members.
- Food pantry & personal care kits
- Available twice per month
- Transportation assistance available for medical and other necessary appointments
- Volunteer based program with drivers using their own vehicles
- Holiday Assistance Program
- Durable Medical Equipment rental (free)
- Community resource connection
- Lawn care/snow removal
- Minor home repairs
Eligibility:
Residents of Ankeny. Other eligibility requirements may apply for each service.
Intake Process:
Contact Ankeny Service Center to determine availability of each service.
Hours:
Monday – Friday 9:00 am – 1:00 pm
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
517 Southwest Des Moines Street, Ankeny, IA 50023, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
1st & 2nd Monday of the month 8:00 am – 4:00 pm
4th Tuesday of the month 8:00 am – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Food pantry open to residents of Atlantic in Cass County. Two weeks worth of food provided. Seniors permitted one visit per month, all others may visit up to six times per year. Exceptions may be granted in emergency situations. Proof of residence required.
- Food pantry
Eligibility:
Residents of Atlantic, Iowa.
Intake Process:
Provide a photo ID for the head of household and other identification for every member of the family. Some pantries may request a current piece of mail which includes your name and primary address.
Hours:
Thursdays 12:30 – 3:00 pm or until all available food is distributed.
Mailing Address:
Bidwell Pantry
Programs: DMARC Food Pantry
1203 Hartford Avenue, Des Moines, IA 50315, USA
Phone 515-244-6251
Bidwell Pantry operates a Des Moines Area Religious Council (DMARC) food panty. People seeking assistance can visit one of the DMARC food pantries to receive a three-day supply of food once per month.
Bidwell Pantry has additional daily food items available. Bidwell Pantry also provides clothing, and household items. All services are first come, first served.
- DMARC Food Packages
- Three-day supply of food available once per month
- Daily food items
- Bread & pastries
- Extra Produce
- Meals From the Heartland
- Other food donations
- Clothing
- Toiletries/personal hygiene items (when available)
- Diapers, wipes, formula, baby food (when available)
- Household items (when available)
Eligibility:
Open to anyone. Bidwell is a no-boundary pantry.
Intake Process:
Provide identification (ID) for the head of household. ID types are flexible, see the website for forms of ID. If possible, please bring identification for each member of the household. If you are unable to provide an ID, a limited amount of food is available.
Appointments are not necessary, please check in when you arrive.
Hours:
Food & Clothing Pantry Hours:
Monday – Friday 10:00 am – 5:00 pm
*Last check-in is at 4:45 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Broadlawns Medical Center – Main Campus
Programs: Broadlawns Behavioral Health Urgent Care, Broadlawns Crisis Observation Center
1801 Hickman Road, Des Moines, IA 50314, USA
Phone 5152822200
1761 Hickman Road, Des Moines, IA 50314, USA
Phone 515-282-2200
- Addiction Treatment Services
- Outpatient Services for children and adolescents
Interpreters Available:
On site & phone interpretation available.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Can Play provides access to sports and recreation programming for thousands of underserved youth in central Iowa with financial, physical, cognitive, emotional, or chronic health care barriers to play.
- Courage Programs
- Adaptive sports & fitness, and social programs
- Kids, teens, and adults with special needs or disability
- Opportunity Programs
- No-cost athletic & youth development
Eligibility:
Eligibility requirements vary by program. Contact Can Play to determine which program fits your needs.
Locations available in Ames, Carroll, Des Moines metro, Quad Cities, and Iowa City.
Intake Process:
View programs on Can Play’s website or contact them to learn more.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
511 Des Moines Street, Des Moines, IA, USA
Phone 515-513-4222
Capitol Hill Lutheran Church is a religious organization that offers services and outreach to the surrounding community.
- Clothing closet
- Adult & children sizes
- Toys & books for children
- Small housewares (dishes, pots, pans, tableware)
- Home decor
- Hygiene items
Eligibility:
Open to anyone.
Hours:
Tuesdays 1:30 – 3:30 pm
*closed on Holidays & days adjacent to holidays
Mailing Address:
Handicap Accessible: Yes
Website: View Website
602 3rd Street Southwest, Altoona, IA 50009, USA
Phone 515-967-4533
Caring Hands is a network of Christian Churches and community partners serving eastern Polk County. A food pantry is available and can be used once per week.
Financial assistance may be available as well through their Uplift program. Application available on the website.
- Food pantry
- Uplift program
- Financial assistance for clothing, household items, utilities, rent
- Application on website
- Available to residents of Southeast Polk or Bondurant School Districts, or residents of Pleasant Hill.
Eligibility:
The Altoona Food Pantry serves people living in the Southeast Polk, Colfax-Mingo, and Bondurant School Districts and all of Pleasant Hill.
Intake Process:
Clients are asked to bring a valid ID and piece of mail for confirmation of residency. Uplift program is available by appointment only, pantry is available without an appointment.
Hours:
Monday – Friday 12:00 noon – 5:00 pm
Saturday 9:00 – 11:00 am
Mailing Address:
Handicap Accessible: Yes
Website: View Website
4101 East 42nd Street, Des Moines, IA 50317, USA
Phone 515-967-4533
Caring Hands is a network of Christian Churches and community partners serving eastern Polk County. A food pantry is available and can be used once per week.
- Food pantry
Eligibility:
Community members living anywhere in Polk County.
Intake Process:
Clients are asked to bring a valid ID and piece of mail for confirmation of residency.
Hours:
Tuesday & Wednesday 2:00 – 5:00 pm
Friday 10:00 am – 2:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
615 Iowa 5, Carlisle, IA 50047, USA
Phone 515-282-8520
Interpreters Available:
Phone interpretation available.
Hours:
2nd Tuesday of the month 8:30 am – 5:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1815 Hubbell Avenue, Des Moines, IA 50316, USA
Central Iowa Regional Housing Authority (CIRHA)
Programs: CIRHA Emergency Housing Voucher Program, CIRHA Section 8 Housing Choice Voucher Program, CIRHA Family Self Sufficiency Program
1201 Southeast Gateway Drive, Grimes, IA 50111, USA
Phone 515-986-1882 | Fax 515-986-1883
Central Iowa Regional Housing Authority (CIRHA) covers includes the counties of Boone, Dallas, Jasper, Madison, Marion and Story (does not include the cities of Knoxville or Pella).
- Income based housing units
- Section 8 Housing Choice Voucher
- Family Self Sufficiency Program
- Emergency Housing Vouchers
- Home Ownership Program
1420 Mulberry Street, Des Moines, IA 50309, USA
Phone 515-284-5719
Individuals entering a residential-based substance use treatment program need a safe place that will offer education, support, and encouragement to interrupt the cycle of addiction and develop the life skills necessary for productive, healthy lives. Community and Family Resources offers residential treatment opportunities and programming to help clients complete each step of the recovery process. Individualized treatment plans include group therapy, individual counseling, education, and recreation activities to help clients make the transition to a recovery-oriented lifestyle.
- Residential Treatment
- Intensive Outpatient Program with Room
- Halfway House
Eligibility:
Individuals over the age of 18.
Intake Process:
Contact Community & Family Resources to discuss programing options.
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
3451 Easton Blvd, Des Moines, IA 50317, USA
- Prevention & Education Services
- Youth Services
- Gambling
- Drug Education Awareness Program (DEAP)
- Outpatient Substance Use Treatment Services
- Evaluation & Assessment
- Intensive Outpatient and Extended Outpatient Program
- Continuing Care
- Medication Assisted Treatment (MAT)
- Problem Gambling Services
Hours:
Same-Day Access Substance Use Evaluations:
Monday – Thursday 9:00 am – 12:00 noon
Mailing Address:
Handicap Accessible: Yes
Website: View Website
The mission of Child Care Resource & Referral of Iowa (CCR&R) is to actively respond to community needs for affordable and accessible quality child care by providing resources, education and advocacy for children, parents, child care providers, and employers. CCR&R is a program to support quality child care throughout the State of Iowa. CCR&R is available to assist families in selecting child care providers who best meet the needs of a child and their family. Child Care Consultants provide on-site consultation to licensed preschools, centers, non-registered home providers, and Child Development Home providers. Child Care Resource & Referral is available statewide, with locations across the state of Iowa. Individuals may contact the statewide line to connect to local resources.
CCR&R gives referrals instead of recommendations because CCR&R encourages parents to take the time to research child care programs and providers and make the decision that they feel will be best for their family. Referrals provided for:
- Licensed Child Care Centers
- Licensed Preschools
- Registered Child Development Homes
- Nonregistered Child Care Homes
- Department of Education Programs
Parent education guides to choosing child care also available on CCR&R website.
Eligibility:
Anyone seeking child care providers.
Intake Process:
Call 855-244-5301 Monday – Friday 8:00 am – 4:30 pm, or visit www.iowaccrr.org for referrals and resources.
Texting available by texting “IAchildcare” to 59925.
Hours:
Contact the parent referral line at: 855-244-5301
Monday – Friday 8:00 a.m. – 4:30 p.m
Or email Parent Referral team: childcare@caeiowa.org
Mailing Address:
Website: View Website
Clive Behavioral Health offers a broad range of treatment for individuals who struggle with a behavioral health disorder or co-occurring disorders. Our vision is to provide family-centered care that helps patients achieve a brighter future.
The new 100-bed facility spans more than 83,000 square-feet, with a one-story area for clinical and support services and a three-story unit for inpatient and outpatient services. We welcome our patients into a network of care by partnering with academic, regional and community-based entities.
- Adult Services:
- Inpatient
- Intensive Outpatient
- Partial Hospitalization
- Mind, Body, & Skills Group
- Child & Adolescent Services:
- Inpatient
- Intensive Outpatient
Intake Process:
Call to schedule an assessment or receive more information. You may also walk in anytime to the Clive location. In the case of a medical emergency, please dial 911 or go to the nearest emergency room.
Hours:
Open 24-hours a day 7 days a week.
Mailing Address:
Website: View Website
2190 Northwest 82nd Street suite a, Clive, IA 50325, USA
Phone 515-257-8550
Clive Community Services was approved as a 501(c)3 non-profit corporation on December 9, 2014 and opened its doors in August 2016. It was founded by Linda Shanks, Chad Whitmore, and Stephanie Horak in response to a growing level of need in the Crestview School neighborhood.
Their location, within walking distance of Crestview School of Inquiry, is convenient for many in the neighborhood.
- DMARC Food Pantry
- Anytime Food Room
- Stocked by donation, selection varies
- No ID needed to visit Anytime Room
- Clothing Closet
- Free Medical Clinic
Eligibility:
Services are available to anyone.
Hours:
Pantry & Clothing Closet Hours: Monday 4:00 – 7:00 pm, Friday 9:00 am – 12:00 noon
Free Clinic Hours: Monday (registration from) 5:00 – 7:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1446 Martin Luther King Jr Pkwy, Des Moines, IA 50314, USA
Phone 515-243-4292
Community refrigerators are open 24 hours a day, seven days a week. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
The refrigerator is located behind the CYC building. There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1343 13th Street, Des Moines, IA 50314, USA
Phone 515-244-4003
Creative Visions Human Development Institute was founded in 1996 to provide educational opportunities for at-risk youth in Des Moines. Creative Visions Human Development Institute provides programs and services which work to stabilize family units and empower communities. Creative Visions Human Development Institute is accredited with the Iowa Registry of Non-Profit Accountability having adopted the Iowa Principles and Practices for Charitable Excellence to govern its operations. This designation means that Creative Visions is recognized for its strict adheres to standards of transparency and accountability in its program governance.
Creative Visions has partnered with the Food Bank of Iowa to provide a food pantry. The food pantry’s goal is to provide healthful and nutritious food to area families in need.
- Food Pantry
- Food hotline referral service
- Community meals (Our Daily Bread)
- Sunday meal
- Job readiness program
Intake Process:
Contact Creative Visions to determine availability of food boxes. Individuals who do not live in the area can call the food hotline referral service at 515-244-4003 to locate food pantries in their area.
Hours:
Office hours:
Monday -Thursday 9:00 am – 6:00 pm
Saturday 10:00 am – 1:00 pm
Our Daily Bread: Monday – Thursday 1:30 – 7:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
CROSS Outreach helps families “stay housed” by assisting with rent, deposits, and utility bills. Assistance is limited to once in a 12 month period. Assistance is not guaranteed but will be determined on an individual basis.
CROSS also assists with an array of basic needs including personal hygiene kits, cleaning supplies, bus tokens or passes, and vouchers for the laundromat. Assistance is limited to once in a three month period.
- Homelessness Prevention
- Rental assistance
- Deposit assistance
- Utility assistance
- Basic Needs
- Gift cards for personal hygiene items & food
- For households with children
- Laundromat vouchers
- Storage costs for households in transition from homelessness
- Gift cards for personal hygiene items & food
Eligibility:
Polk County residents who have not received financial assistance from CROSS in the past 12 months. To determine eligibility for assistance call 515-279-9998.
Intake Process:
Individuals seeking financial assistance will need to call 515.279.9998 to hear the most current information on seeking assistance.
Those who are applying for assistance will be asked to email crossoutreachhelp@gmail.com with the following information:
Rent or Security Deposit Assistance:
- Photo ID for head of household and social security card for each member of household.
- Your first and last name and phone number must be in the subject line of the email.
- In the message please state what bill you are trying to pay.
Electric or Water Assistance:
- Utility Bill. (Utility must be in the name of a resident of the household.)
- Photo ID for head of household and social security card for each member of household.
- Your first and last name and phone number must be in the subject line of the email.
CROSS will respond to emails in the order they arrive and as time and funding permits. All applicants will have a phone interview as part of the application process.
Hours:
Monday – Friday 8:30 am – 4:30 pm
Mailing Address:
PO Box 12121
Appointment Needed: Yes
Website: View Website
25747 N Avenue suite d, Adel, IA 50003, USA
Phone 515-993-1731 | Fax 515-993-5872
General Relief provides temporary assistance with basic and special needs. The program serves individuals and families who are at risk due to a temporary crisis and/or a mental or physical disability.
Typically the program may only be used once per calendar year. If already used within the year, an individual can obtain a Notice of Decision declination letter from General Relief and a list of community resources which may be able to assist with the individual’s need.
- Emergency food assistance
- Shelter
- Utilities
- Medical Services
- Burial
Eligibility:
Must be a resident of Dallas county and meet income restrictions. Other eligibility requirements may apply.
If you are a veteran please contact Veteran Affairs at 515.993.5809.
Intake Process:
Must present a valid picture ID, social security card, and verification of all household income and expenses in the last 30 days.
Call 515.993.1731 or see website for more information. An application is available on the website.
Hours:
Monday – Friday 8:00 am – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
Des Moines Municipal Housing Agency (DMMHA)
Programs: Polk County Public Housing, Polk County Section 8 Housing Choice Voucher Program
2309 Euclid Avenue, Des Moines, IA 50310, USA
Phone 515-323-8950 | Fax 515-242-2844
The Des Moines Municipal Housing Agency (DMMHA) provides Public Housing rental units for low-income qualified families and administers the Section 8 rental assistance program for Polk County. These programs are funded by the U.S. Department of Housing And Urban Development (HUD).
- Low-income housing units
Hours:
Monday – Friday 8:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during City Hall hours.
Mailing Address:
666 Walnut Street suite 1440, Des Moines, IA 50309, USA
Phone 515-278-2502 | Fax 515-278-0539
Disability Rights Iowa (DRI) is part of a national network of protection and advocacy systems established in the 1970s by the U.S. Congress to respond to repeated abuse and neglect of individuals with disabilities in large institutions. They are an independent, non-profit, 501(c)(3) corporation funded through contributions, corporate and foundation funding, and grants from the Federal Government. They use federal funding to serve people with developmental disabilities, mental illnesses, and other disabilities. DRI advocates for the rights of Iowa citizens with disabilities regardless of the setting they live in.
DRI envisions a world in which individuals with disabilities and mental illness have equal access and opportunity to live, work, and learn in the most integrated settings. Each year, DRI allocates limited funding to designated areas of focus to capture the needs of as many Iowans with disabilities as possible. DRI looks to the community to provide insight into their needs and adjusts their Areas of Focus to reflect that.
Disability Rights Iowa’s areas of focus:
- Abuse & Neglect
- Community Living
- Guardianship Alternatives
- Juvenile Justice
- Accessibility
- Education
- Health Care
- Prisons & Jails
- Assistive Technology
- Employment
- Housing
- Voting
Eligibility:
Individuals with a disability or mental illness with a disability rights issue.
Intake Process:
Call or email for details. You may also fill out an online form on website.
Interpreters Available:
Phone interpretation available.
Hours:
Live Intake phone hours:
Monday, Wednesday, Friday 9:00 am – 2:00 pm.
In-Person new intake hours:
Monday, Wednesday, Friday 9:30 – 11:30 am; 12:30 – 2:00 pm.
Mailing Address:
Payment:
No cost to participants.
Handicap Accessible: Yes
Website: View Website
DMARC Southside Food Pantry
Programs: DMARC Food Pantry
100 Army Post Road, Des Moines, IA 50315, USA
Phone 515-277-6969
This is a Des Moines Area Religious Council (DMARC) food panty. People seeking assistance can visit one of the DMARC food pantries to receive a three-day supply of food once per month. Pantry open hours vary. Please visit dmarcunited.org/food/pantry-locations for the most up-to-date schedules.
- A 3-to-4-day supply of food
Eligibility:
Open to anyone.
Intake Process:
Provide a photo ID for the head of household and other identification for every member of the family. Some pantries may request a current piece of mail which includes your name and primary address.
The DMARC Food Pantry Network offers a food pantry delivery service in the Greater Des Moines area. If a person is unable to obtain food by either visiting a food pantry location or by using a proxy to pick up food for them, they may call to request a delivery. DMARC asks that only those with health, transportation, or other mitigating circumstances use this service. Call 1-833-DMARC-20 (1-833-362-7220) toll-free to request a delivery between 9:00 am and 12:00 noon, Monday – Friday. Requests for delivery are taken on a first-come first-serve basis. Food will be delivered to the person’s doorstep with a no-contact drop-off the following business day between 9:00 am and 12:00 noon.
Hours:
Monday – Friday 9:00 am – 5:00 pm
1st Saturday of the month 9:00 am – 1:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
2400 University Ave, Des Moines, IA 50311, USA
Phone 515-271-3851 | Fax 515-271-4100
The Drake Legal Clinic allows students the chance to gain practical experience by working with actual clients. The clinic also serves the community by helping those who might not otherwise have access to legal assistance.
Drake Legal Clinic has several clinical programs that offer legal assistance to clients including:
- Children’s Rights Clinic
- Criminal Defense Clinic
- Entrepreneurial/Transactional Clinic
- General Civil Practice Clinic
- Refugee Legal Clinic
- Wrongful Convictions Clinic
Eligibility:
Eligibility varies by clinic. Many clinics take referrals directly from court appointment only, view the website for details about specific eligibility requirements for each clinic.
Intake Process:
Call 515-271-3851 and follow the prompts for the clinic you wish to speak with, or email law-clinic@drake.edu. Please note the Legal Clinic cannot answer legal questions or provide legal advice if you are not a current client. Due to their call volume, they are unable to return every call they receive.
Hours:
Monday – Friday 8:30 am – 12:00 pm, 1:00 – 4:30 pm. The Legal Clinic is closed to the general public. All visitors must have an appointment in advance. The Legal Clinic does not accept walk up inquiries.
Mailing Address:
Payment:
Self Pay, Sliding Scale
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
2508 East University Avenue, Des Moines, IA 50317, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
Monday & Tuesday 7:30 am – 6:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1451 East 25th Street, Des Moines, IA 50317, USA
Phone 515-265-6000
Eastside Church of the Nazarene operates a food pantry in conjunction with the Food Bank of Iowa.
In addition to the regular food pantry, they serve as a pantry site for Des Moines Public School (DMPS) through the Food Bank of Iowa. Serving families with students from Philips Elementary School, Willard Elementary School, Hoyt Middle School, Brubaker Elementary School, Stowe Elementary School and Pleasant Hill Elementary School.
- Food box with 3-4 days supply of food
- Personal items vary
Intake Process:
The pantry operates on an appointment basis from 9: 00 am until 10:30am on Tuesday’s and Thursday’s. To make an appointment, please call the church office (515-265-6000) at 9:00 am on Tuesday or Thursday and schedule a pickup time.
DMPS school pantry operates on Thursdays from 4:30 pm – 6:30 pm.
Bring a photo ID and a proof of residence (your recent utility bill or other business mail with your name and address) to the appointment. Identification of the members of your household should also be provided.
Hours:
By appointment only for Tuesdays or Thursdays.
Mailing Address:
Website: View Website
1312 Maple Street, West Des Moines, IA 50265, USA
Phone 515-277-1103
Eddie Davis Community Center is located in Valley Junction in West Des Moines. The community center offers services such as a food pantry, meal site, and clothing closet.
- Food Pantry
- Clothing Closet
- Community Meals
- Computer Lab
- Legal Referral Clinic
- Library
- Health & Fitness
Eligibility:
Serves individuals and families in Polk, Dallas, Warren, and Madison counties.
Hours:
Monday – Friday 12:00 noon – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
2000 Northwest 100th Street, Clive, IA 50325, USA
Phone 515-223-9260
Eternity church offers a mobile food pantry that travels to other locations in the Des Moines metro throughout the week on Tuesday, Wednesday, and Friday.
Tuesday’s mobile food pantry is located at the corner of 4th street and Euclid Avenue
Wednesday’s mobile food pantry is located at 2600 Martin Luther King Jr. Parkway
Friday’s mobile food pantry is located at 314 East Army Post Road
- Mobile Food Pantry
Eligibility:
Open to anyone.
Hours:
Mobile food pantry operates Tuesday, Wednesday, and Fridays from 2:00 pm – 3:00 pm at the locations listed above.
Mailing Address:
Website: View Website
1171 7th Street, Des Moines, IA 50314, USA
Phone 515-697-7700
Evelyn K. Davis Center for Working Families helps families and individuals improve their financial position and connects them with their work and career goals.
The Center is a partnership between the Community Foundation of Greater Des Moines, United Way of Central Iowa and Des Moines Area Community College (DMACC). The partnership is providing solutions to three crucial needs identified by local residents: workforce training, employment opportunities and grocery and retail services.
- Job Development
- One-on-one career coaching
- Career fairs
- Mock interviews
- Resume assistance
- Men on the Move (clothing closet)
- Polk County Financial Empowerment Center
- Digital Skills Course
- Parenting Classes
Hours:
Monday – Friday 8:00 am – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
3000 Easton Blvd, Des Moines, IA 50317, USA
Phone 515-274-3400
EveryStep Care and Support Services
Programs: 1st Five, Healthy Start and Empowerment, Maternal Child Health Outreach, Nine2Thrive, Children at Home, Family Planning Services (Title X), Maternal Health (Title V), Nurse-Family Partnership (NFP), Iowa Family Support Network
1111 9th Street suite 300, Des Moines, IA 50314, USA
Phone 515-288-1516 | Fax 515-288-0437
One of Iowa’s oldest and most trusted non-profit organizations has a new name. HCI Care Services & Visiting Nurse Services of Iowa is now called EveryStep. EveryStep provides a range of services in 47 counties across the southern half of Iowa.
Our people and programs provide support and education to young moms; assistance to immigrants and refugees; wellness services to communities; in-home care to people who are ill, injured or facing the end of life; and compassionate support to families during times of grief and loss.
Interpreters Available:
- Spanish
- Phone interpretation available
Hours:
Monday – Friday 8:00 – 4:30
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
2220 East 17th Street, Des Moines, IA 50316, USA
Phone 515-564-0330
The Food Bank of Iowa Mobile Pantry Program is designed to provide a flexible food assistance resource in locations that don’t have access to traditional resources. At each mobile pantry distribution, a Food Bank of Iowa truck delivers a customized load of food—produce, meat, bread and non-perishable items are common—to the prearranged mobile pantry site. Local volunteers set up a distribution system that looks much like a farmers market, distributing food to families and individuals in need throughout the scheduled time.
Food Book of Iowa partners with school districts across the state to provide food pantries in area schools. Information about which schools have Food Bank of Iowa pantries is available on the Food Bank of Iowa website.
- Mobile food pantries
- School food pantries
Eligibility:
Open to anyone.
Intake Process:
Visit the Food Bank of Iowa’s webpage to determine upcoming mobile pantry distributions, or to locate local school pantries.
Mailing Address:
PO Box 1517
Website: View Website
705 West Main Street, Ottumwa, IA 52501, USA
Phone 641-682-3403
The Food Bank of Iowa Mobile Pantry Program is designed to provide a flexible food assistance resource in locations that don’t have access to traditional resources. At each mobile pantry distribution, a Food Bank of Iowa truck delivers a customized load of food—produce, meat, bread and non-perishable items are common—to the prearranged mobile pantry site. Local volunteers set up a distribution system that looks much like a farmers market, distributing food to families and individuals in need throughout the scheduled time.
Food Book of Iowa partners with school districts across the state to provide food pantries in area schools. Information about which schools have Food Bank of Iowa pantries is available on the Food Bank of Iowa website.
- Mobile food pantries
- School food pantries
Eligibility:
Open to anyone.
Intake Process:
Visit the Food Bank of Iowa’s webpage to determine upcoming mobile pantry distributions, or to locate local school pantries.
Mailing Address:
Website: View Website
The Friendship Center has been in existence since 1982 and has been a fixture in the MLK neighborhood of Des Moines, for more than 20 years. The Friendship Center begun through the ministry of the Baptist Convention of Iowa, the center now exists as a nonprofit organization. The Friendship Center offer several services that meet family and individuals’ physical needs in the community.
The Friendship Center offers a food pantry & clothing closet during their monthly Family Game Nights. Anyone is welcome to participate. The Friendship Center also offers a supplemental Food program to neighbors in the immediate area. Baby supplies and personal care items may be available as well. English as a Second Language classes are offered with childcare.
- Food pantry
- Clothing closet
- Family game night
- English as a Second Language (ESL) Classes
Intake Process:
ESL classes offered Mondays from 5:30 – 6:30 pm.
Food pantry and clothing closet are available during Friendship Center’s Family Game Nights. Upcoming Family Game Nights are posted on the Friendship Center’s website.
Hours:
Family Game Nights are currently held on the last Saturday of the month from 4:00 – 6:30 pm. Check website to confirm schedule.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
The only requirement for membership is a desire to stop gambling. There are no dues or fees for Gamblers Anonymous membership; they are self-supporting through our own contributions. Gamblers Anonymous is not allied with any sect, denomination, politics, organization or institution; does not wish to engage in any controversy; neither endorses nor opposes any cause. Their primary purpose is to stop gambling and to help other compulsive gamblers do the same.
The Gamblers Anonymous website offers information about virtual, phone, and in person meetings.
- Closed meetings – only those with a gambling problem, or those who think they may have a problem, with a desire to stop gambling, are eligible to attend and participate
- Open meetings – family & friends of he gambler are welcome to attend and observe the meeting
Eligibility:
Open to anyone who wants support for problem gambling.
Intake Process:
Visit the website for meeting times.
Mailing Address:
Granger Public Library offers a community refrigerator inside the library. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during library hours.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
410 Southeast Main Street, Grimes, IA 50111, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
3rd Monday of the month 8:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
109 East Clinton Avenue, Indianola, IA 50125, USA
Phone 515-961-3864
The Helping Hand of Warren County offers a food pantry, as well as a clothing closet with furniture and household items. Warren County residents can access the pantry once a month. Emergency food is available on open pantry days as well.
The Helping Hand of Warren County also helps stock community refrigerators in Warren County.
- Food pantry
- Clothing closet
- Furniture
- Household items
Eligibility:
Residents of Warren County.
Intake Process:
Identification showing residence in Warren County. If an ID can’t be provided a limited amount of food will still be given.
Hours:
Tuesdays 12:30 – 2:30 pm
Wednesdays 6:00 – 8:00 pm
Thursdays & Saturdays 9:00 – 11:00 am
Mailing Address:
Payment:
No cost to participants
Handicap Accessible: Yes
Website: View Website
House of Mercy – Des Moines
Programs: House of Mercy
1409 Clark Street, Des Moines, IA 50314, USA
Phone 515-643-6500 | Fax 515-643-6598
Hours:
Walk-in Substance Abuse Assessments: Monday – Friday 9:00 am – 2:00 pm
Walk-in Mental Health Assessments: Thursdays 9:00 am – 2:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
House of Mercy – Indianola
Programs: House of Mercy
310 North Buxton Street, Indianola, IA 50125, USA
Phone 515-358-7610 | Fax 515-962-1685
Hours:
Walk-in Substance Abuse Assessments: Tuesday & Thursday 9:00 am – 12:00 noon
Mailing Address:
Handicap Accessible: Yes
Website: View Website
House of Mercy – Newton
Programs: House of Mercy
200 North 8th Avenue East, Newton, IA 50208, USA
Phone 641-792-0717 | Fax 641-792-0730
Hours:
Walk-in Substance Abuse Assessments: Tuesday & Thursday 9:00 am – 12:00 noon & 12:00 – 2:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
IMPACT Community Action Partnership – Ankeny Resource Center
Programs: DMARC Food Pantry, IMPACT Community Action Partnership – Utility Assistance, IMPACT Community Action Partnership – Personal Pantry, Iowa Senior Farmers’ Market Nutrition Program, Nature Pass, RAYS, Thrive
641 South Ankeny Boulevard suite h, Ankeny, IA 50023, USA
Phone 515-518-4770
IMPACT Community Action Partnership is one of Iowa’s 16 Community Action Agencies. IMPACT serves residents of Boone, Jasper, Marion, Polk, and Warren Counties.
- Food Pantry & Anything Shelves
- Utility Assistance
- Personal Hygiene Pantry
- Senior Farmers’ Market Nutrition Program
- Nature Pass
- RAYS
- Thrive
Interpreters Available:
Phone interpretation available
Hours:
Monday – Friday 8:00 am – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
IMPACT Community Action Partnership – Drake Neighborhood
Programs: DMARC Food Pantry, IMPACT Community Action Partnership – Utility Assistance, IMPACT Community Action Partnership – Personal Pantry, Iowa Senior Farmers’ Market Nutrition Program, Greater Des Moines Recreational Activity Scholarship Program (GRASP), Nature Pass, RAYS, Project H20
3226 University Avenue, Des Moines, IA 50311, USA
Phone 515-518-4770
IMPACT Community Action Partnership is one of Iowa’s 16 Community Action Agencies. IMPACT serves residents of Boone, Jasper, Marion, Polk, and Warren Counties.
- Food Pantry & Anytime Shelves
- Utility Assistance
- Personal Hygiene Pantry
- Senior Farmer’s Market Nutrition Program
- GRASP
- Nature Pass
- RAYS
- Project H20
Interpreters Available:
Phone interpretation available
Hours:
Monday – Friday 8:00 am – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
IMPACT Community Action Partnership – Marion County Resource Center
Programs: IMPACT Community Action Partnership – Utility Assistance, Iowa Senior Farmers’ Market Nutrition Program, RAYS, Knoxville Recreation Pass, IMPACT – Homelessness Prevention Program (Short-Term)
213 East Montgomery Street, Knoxville, IA 50138, USA
Phone 515-518-4770
IMPACT Community Action Partnership is one of Iowa’s 16 Community Action Agencies. IMPACT serves residents of Boone, Jasper, Marion, Polk, and Warren Counties.
- Utility Assistance
- Short-Term Homelessness Prevention Program
- RAYS
- Knoxville Recreation Pass
- Food Cards (limited availability)
- Senior Farmers’ Market Nutrition Program
Intake Process:
Located in Knoxville Library
Interpreters Available:
Phone interpretation available
Hours:
Mondays & Wednesdays 10:00 am – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
IMPACT Community Action Partnership – Warren County Resource Center
Programs: Iowa Senior Farmers’ Market Nutrition Program, IMPACT Community Action Partnership – Utility Assistance, IMPACT Community Action Partnership – Personal Pantry, RAYS, IMPACT – Homelessness Prevention Program (Short-Term), Norwalk NICE Water Assistance, Indianola Key Cards, IMPACT – Homelessness Prevention Program (Long-Term)
110 North Howard Street, Indianola, IA 50125, USA
Phone 515-518-4770
IMPACT Community Action Partnership is one of Iowa’s 16 Community Action Agencies. IMPACT serves residents of Boone, Jasper, Marion, Polk, and Warren Counties.
- Utility Assistance
- Personal Hygiene Pantry
- Food Cards
- Norwalk NICE Water Assistance
- Senior Farmers’ Market Nutrition Program
- RAYS
- Indianola Key Cards
- Long-Term Homelessness Prevention Program
- Short-Term Homelessness Prevention Program
Interpreters Available:
Phone interpretation available
Hours:
Wednesdays & Thursdays 8:00 am – 4:30 pm *closed 12:00 – 12:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Helping Hands Warren County provides a community refrigerator at the Indianola Public Library. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during library hours.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
307 West Ashland Avenue, Indianola, IA 50125, USA
Phone 515-282-8520
Interpreters Available:
Phone interpretation available.
Hours:
1st & 3rd Monday of the month 8:00 am – 5:00 pm
1st & 3rd Tuesday of the month 8:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Iowa Compass connects people with disabilities and complex health-related needs to services and supports in their communities throughout Iowa.
- Information and referral for the following service types:
- Assistive Technology Services
- Educational Supports
- Employment Services
- Facility-based Services
- Financial Assistance
- Individual Supports
- Information/Helplines
- In-home Services
- Living Settings
- Networking
- Recreation
- Transportation
Eligibility:
Open to anyone.
Intake Process:
You may get in touch with Iowa Compass by phone (800) 799-2001, e-mail, text, chat, in-person, or by mail. If you reach the answering machine, please leave a message.
Hours:
Monday – Friday 8:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Iowa Department of Health & Human Services – Dallas County
Programs: Child Care Assistance (CCA), Family Investment Program (FIP), Healthy and Well Kids in Iowa (Hawki), Medicaid – Title XIX Medical Assistance, State Supplementary Assistance (SSA), Supplemental Nutrition Assistance Program (SNAP)
25747 N Avenue, Adel, IA 50003, USA
Phone 515-993-5817 | Fax 515-993-5817
The Iowa Departments of Public Health (IDPH) and Human Services (DHS) are becoming one, single, department. IDPH and DHS will fully transition into the Iowa Department of Health and Human Services (HHS) by July 1, 2023. The legislature has directed the transition accomplish the following:
- More efficiently and effectively manage health and human services programs that are the responsibility of the state.
- Establish a health and human services policy for the state.
- Promote health and the quality of life in the health and human services field.
Interpreters Available:
Phone interpretation available
Mailing Address:
Handicap Accessible: Yes
Iowa Department of Health & Human Services – Madison County
Programs: Child Care Assistance (CCA), Family Investment Program (FIP), Healthy and Well Kids in Iowa (Hawki), Medicaid – Title XIX Medical Assistance, State Supplementary Assistance (SSA), Supplemental Nutrition Assistance Program (SNAP)
209 East Madison Street, Winterset, IA 50273, USA
Phone 515-993-5817 (Dallas County IDHHS) | Fax 515-993-5829
The Iowa Departments of Public Health (IDPH) and Human Services (DHS) are becoming one, single, department. IDPH and DHS will fully transition into the Iowa Department of Health and Human Services (HHS) by July 1, 2023. The legislature has directed the transition accomplish the following:
- More efficiently and effectively manage health and human services programs that are the responsibility of the state.
- Establish a health and human services policy for the state.
- Promote health and the quality of life in the health and human services field.
Interpreters Available:
Phone interpretation available
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Iowa Department of Health & Human Services – Polk County
Programs: Child Care Assistance (CCA), Family Investment Program (FIP), Healthy and Well Kids in Iowa (Hawki), Medicaid – Title XIX Medical Assistance, State Supplementary Assistance (SSA), Supplemental Nutrition Assistance Program (SNAP), Iowa Bureau of Refugee Services
2309 Euclid Avenue, Des Moines, IA 50310, USA
Phone 515-725-2600 | Fax 515-564-4148
The Iowa Departments of Public Health (IDPH) and Human Services (DHS) are becoming one, single, department. IDPH and DHS will fully transition into the Iowa Department of Health and Human Services (HHS) by July 1, 2023. The legislature has directed the transition accomplish the following:
- More efficiently and effectively manage health and human services programs that are the responsibility of the state.
- Establish a health and human services policy for the state.
- Promote health and the quality of life in the health and human services field.
Interpreters Available:
Phone interpretation available.
Mailing Address:
Handicap Accessible: Yes
Interpreters Available:
Phone interpretation available.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Iowa Department of Health & Human Services – Warren County
Programs: Child Care Assistance (CCA), Family Investment Program (FIP), Healthy and Well Kids in Iowa (Hawki), Medicaid – Title XIX Medical Assistance, State Supplementary Assistance (SSA), Supplemental Nutrition Assistance Program (SNAP)
1005 South Jefferson Way, Indianola, IA 50125, USA
Phone 515-961-5353 | Fax 515-564-4097
The Iowa Departments of Public Health (IDPH) and Human Services (DHS) are becoming one, single, department. IDPH and DHS will fully transition into the Iowa Department of Health and Human Services (HHS) by July 1, 2023. The legislature has directed the transition accomplish the following:
- More efficiently and effectively manage health and human services programs that are the responsibility of the state.
- Establish a health and human services policy for the state.
- Promote health and the quality of life in the health and human services field.
Interpreters Available:
Phone interpretation available
Mailing Address:
Handicap Accessible: Yes
301 Grand Avenue, Des Moines, IA 50309, USA
Phone 515-650-6854
The Healthiest State Initiative is a nonpartisan, nonprofit organization driven by the goal to make Iowa the healthiest state in the nation. By engaging worksites, communities, schools, retail food, organizations, institutions and individuals, we can inspire Iowans and their communities to improve their health and happiness, and ultimately achieve our goal.
Iowa Housing Search is a free online database for locating rental housing in the state of Iowa. Property providers can list apartments or homes for rent at any time, which means the list is constantly updated.
- Housing search database
- Website available in English or Spanish
Eligibility:
Open to anyone searching for housing in Iowa.
Interpreters Available:
Spanish
Mailing Address:
Website: View Website
666 Walnut Street 25th floor, Des Moines, IA 50309, USA
Phone 1-800-532-1275 | Fax 515-244-4618
Iowa Legal Aid is a nonprofit organization providing critical legal assistance to low-income and vulnerable Iowans who have nowhere else to turn. Along with volunteer lawyers throughout the state, Iowa Legal Aid helps the legal system work for those who cannot afford help with legal issues.
Iowa Legal Aid and volunteer attorneys help the legal system work for those who cannot afford help with legal issues. Typical cases involve problems with basic necessities, fundamental rights or safety, including:
- Protecting victims of domestic violence
- Preventing illegal evictions and unsafe housing
- Securing income support such as SSI, Medicaid and disability benefits
- Preventing consumer fraud and abusive debt collection practices
Eligibility:
Iowa Legal Aid is able to help a limited number of low-income Iowans each year. Please contact Iowa Legal Aid for specific eligibility requirements.
Intake Process:
- Apply online at Iowalegalaid.org
- Applications available in English and Spanish
- Call the hotline at 800.532.1275
- Monday – Friday 9:00 am – 11:00 am or 1:30 pm – 3:30 pm, except Thursday afternoon
- If age 60 or over call the Legal Hotline for Older Iowans at 800.992.8161
Hours:
Office hours:
Monday – Friday 8:00 am – 4:30 pm
Phone hours:
Monday – Wednesday 9:00 – 11:00 am; 1:30 – 3:30 pm
Thursday 9:00 – 11:00 am
Friday 9:00 – 11:00 am; 1:30 – 3:30 pm
Mailing Address:
Payment:
Sliding Scale
Handicap Accessible: Yes
Website: View Website
Iowa Mortgage Help (IMH) provides a state-wide referral hotline, foreclosure intervention and negotiation and mediation services with loan servicers and lenders. Additionally, IMH is able to provide free legal services to Iowans who participate in our process, through a partnership with Iowa Legal Aid. Hotline operators at Iowa Mortgage Help will gather basic data and will refer callers’ cases to one of the local counseling agencies that are part of IMH. The certified counselors will then gather more in-depth financial information and will determine the appropriate level of counseling.
Iowa Mortgage Help is supported by Iowa Legal Aid, Iowa Attorney General’s Office, and Iowa Finance Authority.
- Statewide referral hotline
Intake Process:
Call the Iowa Mortgage Help Hotline at 877.622.4866 or complete the form found on the website for a certified counselor to contact you.
During your initial call, the counselor will ask you a series of questions about your current situation. When you call, have the following ready:
- a list of your major monthly bills
- most recent pay stubs
- other documents that indicate income you receive on a regular basis
- mortgage payment statement and mortgage loan number
Interpreters Available:
Spanish
Mailing Address:
Website: View Website
4425 Fleur Drive suite 107, Des Moines, IA 50321, United States
NA is a nonprofit fellowship or society of men and women for whom drugs had become a major problem.
- Find NA meetings & events
- Meetings may be held online or in person
Iowa State University (ISU) Extension & Outreach offers some statewide hotlines for Iowa residents.
- Iowa Concern Hotline
- Iowa Teen Line
Mailing Address:
Website: View Website
Knock and Drop Iowa is a non-profit organization designed to bridge the gap between the underserved and disadvantaged in our community with the resources available. One of their main goals is to stop hunger by gathering food and providing them to those in need. Knock and Drop Iowa is funded by community support and donations. Knock and Drop Iowa is a 501(c)(3) nonprofit organization citizen group providing leadership and ongoing support for comprehensive community-based action to improve the quality of life in Des Moines and it’s surroundings. Knock and Drop provides a food pantry with culturally specific foods for the Latino community. Volunteers of the pantry speak Spanish.
- Food Pantry
- Culturally specific foods for the Latino community
Eligibility:
Open to anyone.
Intake Process:
Pre-registration not needed. No identification required. Knock and Drop will collect basic demographic information at the pantry.
Interpreters Available:
Spanish
Hours:
Wednesdays 3:30 – 6:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Helping Hands Warren County provides community refrigerators throughout Warren County. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during library hours.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
104 South Washington Avenue, Lacona, IA, USA
Phone 515-282-8520
Interpreters Available:
Phone interpretation available.
Hours:
2nd Tuesday of Even Months 8:30 am – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Legal Aid Society of Story County is a non-profit corporation, formed in 1974 to provide legal assistance in civil matters to families who cannot afford to hire an attorney in private practice.
Legal Aid of Story County works with individuals in the areas including, but not limited to:
- Civil Protective Orders (for Domestic, Sexual or Elder Abuse)
- Dissolution of Marriage
- Child Custody
- Child Support
- Visitation
- Will
- Power of Attorney
- Paternity
- Guardianship
- Conservatorship
- Debtor/Creditor
- Landlord/Tenant
- Unemployment Benefits Appeal
- Social Security Appeal
Legal Aid of Story County does not provide legal representation in criminal matters, driving violations, juvenile matters, or cases that could generate a fee for a private attorney.
Eligibility:
Basic eligibility guidelines requirements are:
- Must be a resident of Story County, Iowa
- Have income at or below 150% of the Federal Poverty Guidelines
- Have the type of civil case handled by the Legal Aid Society of Story County
- Must not present a conflict to the office
Please contact Legal Aid of Story County to see if your case is eligible.
Intake Process:
Fill out online intake form on Legal Aid Society of Story County’s website.
Hours:
Monday – Friday 9:00 am – 5:00 pm
Mailing Address:
Payment:
Sliding Scale, Self-Pay
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
The Iowa Department on Aging’s Legal Assistance Program serves individuals aged 60 and older by providing legal advice and representation; information and education; and referrals in civil legal matters throughout the state. The program’s role is to identify legal problems and legal service needs of older Iowans and adults with disabilities, with priority given to those who are most vulnerable due to social and/or economic circumstances.
To meet this goal, the Department works with the six Area Agencies on Aging to contract with legal service providers across the state and increase the quantity and quality of legal assistance available to older Iowans and adults with disabilities. Common legal problems concern housing, consumer fraud, debt collection, elder abuse/exploitation, Social Security/SSI, Medicare, Medicaid, discrimination, guardianships/conservatorships, advanced directives, and wills/estates.
The Iowa Legal Assistance Program also provides individual and group technical assistance to legal service projects conducted by the Area Agencies on Aging, legal assistance providers, and others. It also provides community outreach to help older Iowans and adults with disabilities understand their rights, exercise choice, and benefit from services and opportunities.
- Legal hotline
Eligibility:
Iowans aged 60 and over.
Intake Process:
Call 515-282-8161 or 1-800-992-8161.
Interpreters Available:
Spanish
Hours:
Office hours:
Monday – Friday 8:00 am – 4:30 pm
Phone hours:
Monday – Wednesday 9:00 – 11:00 am; 1:30 – 3:30 pm
Thursday 9:00 – 11:00 am
Friday 9:00 – 11:00 am; 1:30 – 3:30 pm
Mailing Address:
Payment:
No cost to participant
Website: View Website
131 South Main Street, Linden, IA 50146, USA
Phone 641-744-2124
Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during library hours.
Mailing Address:
Handicap Accessible: Yes
Little Free Pantries are community based food boxes that can be accessed by anyone to donate food, or find food. They are often located in the yards of individuals and businesses. The food in the box changes throughout the day and is based on the donations of members of the community. The Little Free Pantry website hosts a mapping feature to locate Little Free Pantries in the community.
- Non-perishable items
Eligibility:
Anyone can access Little Free Pantries.
Intake Process:
There is no intake process. Food in the Little Free Pantry is free for anyone in need.
Mailing Address:
Website: View Website
106 West North Street, Macksburg, IA 50155, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
1st Tuesday of Odd Months 12:00 noon – 6:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1724 North John Wayne Drive, Winterset, IA 50273, USA
Phone 641-782-8431
Madison County General Assistance provides assistance to Madison County residents who meet county eligibility guidelines. General Assistance follows the guidelines set forth in the county ordinance established by the Madison County Board of Supervisors. General Assistance provides temporary assistance with basic and special needs. The program serves individuals and families who are at risk due to a temporary crisis and/or a mental or physical disability.
Typically the program may only be used once per calendar year. If already used within the year, an individual can obtain a Notice of Decision declination letter from General Assistance and a list of community resources which may be able to assist with the individual’s need.
- Rental assistance
- Utility assistance
- Medical
- Dental
- Prescription assistance
- Transportation (employment purposes only)
- Funeral assistance (cremation only)
Eligibility:
Residents of Madison County. Must be a legal resident of the county and meet income restrictions. Other eligibility requirements may apply.
If you are a veteran please contact Veteran Affairs at 515.462.4680.
Intake Process:
Must present a valid picture ID, social security card, and verification of all household income and expenses in the last 30 days.
Application with all eligibility requirements available on website.
Interpreters Available:
Phone interpretation available
Hours:
Monday – Friday 8:00 am – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
MATURA Madison County Outreach
Programs: Low-Income Home Energy Assistance Program (LIHEAP), Low-Income Household Water Assistance Program (LIHWAP), Weatherization Assistance Program
1724 North John Wayne Drive, Winterset, IA 50273, USA
Phone 515-462-4704
- Utility Assistance
- Weatherization
- Food Pantry
- Can be accessed monthly
Eligibility:
Residents of Madison county.
Hours:
Monday – Friday 8:00 am – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Helping Hands Warren County provides community refrigerators throughout Warren County. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Open during Milo Locker’s normal business hours.
Mailing Address:
Website: View Website
New Point Church operates a food pantry for the community.
- Food pantry
- Fresh foods, produce, meat, dairy
- Personal hygiene supplies
- Diapers & wipes may be available
Eligibility:
Open to anyone.
Intake Process:
A volunteer will come to the car to assist individuals.
Hours:
Wednesdays 2:00 – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
501 Border Street, New Virginia, IA 50210, USA
Helping Hands Warren County provides a community refrigerator located at the New Virginia Public Library. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during library hours.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
809 West Street, New Virginia, IA 50210, USA
Phone 515-282-8520
Interpreters Available:
Phone interpretation available.
Hours:
2nd Monday of Odd Months 8:30 am – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
The North Des Moines Community refrigerator is located at St. Andrews Episcopal Church. Community refrigerators are open 24 hours a day, seven days a week. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
The refrigerator is open 24 hours a day, 7 days a week.
Mailing Address:
Payment:
No cost to participant
Handicap Accessible: Yes
Website: View Website
4380 Wakonda Drive, Norwalk, IA 50211, USA
Phone 515-282-8520
Interpreters Available:
Phone interpretation available.
Hours:
4th Monday of the month 8:30 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1401 Center Street, Des Moines, IA 50314, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
Mondays 10:00 am – 5:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
500 Locust Street, Des Moines, IA, USA
The Des Moines branch of OBI Creative, a midwestern marketing and digital services agency.
Eligibility:
Serving Jasper and Polk counties in Iowa.
Mailing Address:
Address 1
Partnership Place
Programs: DMARC Food Pantry
5870 Merle Hay Road suite c, Johnston, IA 50131, USA
Phone 515-528-2379
Johnston Partnership serves families and individuals in Johnston who are at-risk due to financial insecurity. They do this by creating programs to address specific needs in community. The Partnership also serves as a catalyst for uniting local organizations and individuals to provide services that are not currently available through other resources.
- Benevolence Fund
- Rent assistance
- Utility assistance
- Emergency financial needs
- DMARC Food Pantry
- Bakery items & some fresh foods available daily (No ID required)
- Clothing Closet
- Personal Care pantry
- hygiene products
- cleaning supplies
- diapers & wipes
- Back to School Health & Resource Clinic
Eligibility:
The Benevolence Fund is open to individuals and families who reside within the Johnston School District boundaries. Funding is limited.
The food pantry and clothing closet are open to Polk County residents.
Intake Process:
To receive services from Johnston Partnership provide:
- Form of identification for everyone in the family seeking assistance (picture ID, school ID, health insurance card, court document, or any identification issued by any state, US government, or other foreign country)
To apply for the Benevolence Fund, complete and application and interview with Johnston Partnership Place.
Hours:
Tuesday 9:00 am – 1:00 pm & 4:00 – 6:00 pm
Thursday & Saturday 9:00 am – 1:00 pm
Mailing Address:
PO Box 975
Handicap Accessible: Yes
Website: View Website
Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during library hours.
Mailing Address:
Website: View Website
610 10th Street, Perry, IA 50220, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
1st, 2nd, & 4th Monday of the Month 8:00 am – 5:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
935 Sherrylynn Boulevard, Pleasant Hill, IA 50327, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
4th Monday of the month 8:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
3010 6th Avenue, Des Moines, IA 50313, USA
Phone 515-286-2220
Polk County River Place
Programs: DMARC Food Pantry, Crisis & Advocacy Services, Family Enrichment Center, General Assistance
2309 Euclid Avenue, Des Moines, IA 50310, USA
Phone 515-286-3434
The Polk County Department of Community, Family & Youth Services manages and provides a variety of direct and purchased services for families and individuals in all age groups.
- River Place Food Pantry
- Crisis and Advocacy Services
- General Assistance
- Family Enrichment Center
Hours:
Monday – Friday 8:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Proteus
Programs: Food Security Program, National Farmworkers Job Program (NFJP), Agricultural Health Program
1221 Center Street suite 16, Des Moines, IA 50309, USA
Phone 1-800-372-6031
Quitline Iowa is a free telephone service for Iowa residents trying to become tobacco free. Members receive special tools, research-based information, and a community of other individuals trying to become tobacco free. Services are individualized to meet specific needs of each person.
The quitline provides three different quit programs, designed to meet your style of communication, and the support you’re seeking as you quit tobacco. All quit programs will help you deal with the emotional, behavioral, and physical aspects that make quitting so hard.
- Phone + Online
Coaching over the phone, plus email, text, chat, web-based materials, and quit progress tracking through our website. - Phone Only
Coaching over the phone, plus materials, quit planning, and quit progress tracking. - Online Only
Materials, quit planning, and quit progress tracking through our website.
- Tobacco cessation resources
- Coaching
- Tobacco cessation community
Eligibility:
You must be an Iowa resident to participate in the program. To qualify for nicotine patches, gum or lozenges, you must be 18 years of age or older. It may also be helpful to discuss quitting tobacco with your medical provider.
Intake Process:
Enrollment takes place on the Quitline Iowa website or by calling 1-800-QUIT-NOW (784-8669).
Interpreters Available:
Spanish
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during City Hall hours.
Mailing Address:
Handicap Accessible: Yes
1013 1st Street, Redfield, IA 50233, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
1st Thursday of the Month 9:00 am – 1:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
2300 Euclid Avenue suite d, Des Moines, IA 50310, USA
Phone 515-282-5800 | Fax 515-282-6744
Interpreters Available:
Phone interpretation available.
Hours:
Monday – Friday 7:30 am – 6:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1216 East 25th Court, Des Moines, IA 50317, USA
Phone 515-266-3156
Hours:
Monday – Friday 9:00 am – 12:00 noon & 1:00 – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
1400 Northwest 100th Street, Clive, IA 50325, USA
Phone 515-282-3599
Hours:
Tuesday, Thursday, Friday 10:00 am – 12:00 noon & 1:00 – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
500 Army Post Road suite 13, Des Moines, IA 50315, USA
Phone 515-282-8520 | Fax 515-282-8535
Interpreters Available:
Phone interpretation available.
Hours:
Monday – Wednesday 8:00 am – 4:30 pm
Thursday 8:00 am – 5:30 pm
Friday 8:00 am – 3:30 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
113 South Lumber Street, Saint Charles, IA 50240, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
3rd Thursday of Even Months 8:00 am – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
St. Theresa Catholic Church operates a supplemental/emergency food pantry out of their church office. They offer a variety of fresh, frozen, canned, and packaged food, along with personal care products. Eligible households can access the pantry once per month. St. Theresa Food Pantry is a Food Bank of Iowa member agency.
- Food Pantry
- Personal hygiene items
Eligibility:
Open to anyone.
Intake Process:
Park in the semi-circle drive accessed off Merle Hay Road, in front of the church. The church office is located north of the church. After you park, head north across the driveway and take the diagonal sidewalk to the church office door. Ring the doorbell to be served.
No documentation is needed to receive food.
Hours:
Monday – Wednesday: 10am – 1:45pm
Closed holidays, holy days, and weather-related St. Theresa School or church office closings
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1426 6th Avenue, Des Moines, IA 50314, USA
Phone 515-282-8327
St. Vincent de Paul offers social services at their thrift store. Clothing is available to anyone who needs clothes for themselves or their family. The program is available daily and an appointment is required.
A food pantry is operated through a partnership with Hunger Free Polk County and the Board of Supervisors. Appointments can be scheduled for the current day in the thrift store, or for the following day over the phone.
Furniture is made available at a significant discount on a case by case basis, depending on availability and need.
- Clothing Closet
- Food Pantry
- Furniture (discounted)
- Iowa DOT approved testing location for written test
Intake Process:
In order to make an appointment please contact Social Services staff. Appointments can be scheduled for the current day in the thrift store, or for the following day over the phone.
Bring social security cards for every member of the household, a photo ID for the head of the household.
Hours:
Clothing Closet Hours: Monday – Friday 9:00 am – 5:00 pm
Food Pantry Hours: Monday, Wednesday, & Friday 12:00 noon – 6:00 pm; Tuesday & Thursday 9:00 am – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
1112 East Grand Avenue, Des Moines, IA 50319, USA
Phone 515-281-3592 | Fax 515-242-6007
The Office of Ombudsman serves as an independent and impartial agency to which citizens can air their grievances about government. By facilitating communications between citizens and government and making recommendations to improve administrative practices and procedures, the Ombudsman promotes responsiveness and quality in government. The Ombudsman has authority to investigate complaints about Iowa state and local government, with certain exceptions. The Ombudsman attempts to resolve most problems informally. Following an investigation, the Ombudsman may make findings and recommendations and publish a report.
- Investigate a complaint against an agency, official or employee of Iowa state and local government independently and impartially, and in a confidential manner, to the extent possible as provided by law
- Work with an agency to attempt to resolve a problem when an investigation shows that the agency has acted contrary to law, unreasonably or unfairly, or has made a mistake
- Make recommendations to agencies for administrative or policy changes, when appropriate
- Make recommendations to the Iowa General Assembly for legislation, when appropriate
- Answer questions relating to government or refer a person to suitable agency or entity for answers
Eligibility:
Open to all individuals.
Intake Process:
Contact by letter, telephone, TTY (teletypewriter), fax, e-mail, or visit the office in person.
Hours:
Monday – Friday 8:00 am – 4:30 pm.
Mailing Address:
Payment:
No cost to participant.
Handicap Accessible: Yes
Website: View Website
Community refrigerators are open 24 hours a day, seven days a week. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
The Sweet Tooth Farm Community Refrigerator is located at parking lot of HOME Inc.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
The community refrigerator is open 24 hours a day, seven days a week.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
2625 Hubbell Avenue, Des Moines, IA 50317, USA
Phone 515-266-1732
The Well Covenant Church operates a food pantry.
- Food Pantry
- Clothing Closet
Eligibility:
Open to anyone.
Intake Process:
Provide a photo ID for the head of household and other identification for every member of the family. Some pantries may request a current piece of mail which includes your name and primary address.
Hours:
2nd & 4th Saturdays of the month 10:00 am – 12:00 noon
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Helping Hands Warren County provides a community refrigerator at Truro Public Library. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during library hours.
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Since 1985, Urban Dreams has been providing Des Moines’ inner city with a wide range of human service programs in a comfortable and non-threatening environment. Just as the problems that plague the inner city continue to evolve, Urban Dreams continues to change to meet them. Urban Dreams offers programs that are in tune to the unique issues affecting Polk County’s economically depressed areas.
- Community refrigerator & food shelves
- Availability of food items, personal hygiene items, and baby supplies changes daily and is often updated on their Facebook page
- Outpatient substance abuse treatment and OWI treatment
- Workforce Development
- Community connectivity events
- Mental health treatment and services in partnership with Broadlawns Medical Center
- Information and referral- free internet and phone services available
- Social mediation and consultation
- Voter education
Hours:
Monday – Friday 9:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Urbandale Food Pantry
Programs: DMARC Food Pantry
7611 Douglas Avenue suite 34, Urbandale, IA 50322, USA
Phone 515-251-6688
Hours:
Monday – Thursday 9:30 am – 6:30 pm
Saturday 9:00 am – 12:00 noon
Mailing Address:
Handicap Accessible: Yes
1007 South Jefferson Way, Indianola, IA 50125, USA
Phone 515-962-5132
General Assistance provides temporary assistance with basic and special needs. The program serves individuals and families who are at risk due to a temporary crisis and/or a mental or physical disability.
Typically the program may only be used once per calendar year.
- Rental assistance
- Utility assistance (must have a disconnect notice and made payments)
- Medical, dental, and prescription assistance
Eligibility:
Serves residents of Warren County. Must be a legal resident of the county and meet income restrictions. Other eligibility requirements may apply. See website for details.
If you are a veteran please contact Veteran Affairs at 515.961.1045
Intake Process:
Appointments recommended. Application and list of requirements located on website.
Please provide the following for everyone in the household:
- A completed application
- Income Verification (i.e. pay check stubs for the last 30 days, employers written statement, Social security Administration statements (SSI, SSA, SSDI), Child Support, Foster Care Income, FIP, Veterans Benefits, etc.)
- If you cannot work, a current doctor’s statement
- If you have no income in past 30 days, a White Sheet from Iowa Workforce Development
- 30-days of bank account transactions or other means of showing how money has been spent over the previous 30-days
- For Rental Assistance: A copy of your lease agreement, completed landlord verification form
- For Utility Assistance: Copy of utility bill and disconnect notice
Hours:
Monday – Friday 8:00 am – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
1305 East 1st Avenue suite 1, Indianola, IA 50125, USA
Phone 515-961-1073 | Fax 515-961-1077
WCHA’s Housing Choice Voucher (HCV) Program allows low-income families to rent quality housing in Warren County via federal funds provided by the U.S. Department of Housing and Urban Development (HUD). Through the HCV Program, WCHA pays a portion of eligible families’ rent each month directly to the property owner. Families can use their vouchers to rent a house or apartment in Warren County throughout the cities of Indianola, New Virginia, Milo, St. Marys, Cumming, Hartford, Lacona, Martensdale, Ackworth, Spring Hill & Sandyville. Because there are more families who need rental assistance than there are funds available, WCHA uses a waiting list to administer the program to eligible families.
- Section 8 Housing Choice Voucher Program
Eligibility:
Applicants must meet HUD’s income guidelines, which are found on the application. Priority is given to veterans, and current Warren County residents.
Intake Process:
Application available on WCHS website, along with a list of all other required documents. Applications and documents can be returned via drop box, located outside the WCHS office or mailed to the office.
Eligible applicants will be assigned to the waiting list according to the date & time application is received and will be moved to the preference section of the waiting list once preference is approved. Preference will be ranked in the following order:
-
Veteran Preference
-
Warren County Preference
-
All Other Applicants
Hours:
Tuesday – Friday 8:00 am – 12:00 noon; 1:00 – 4:30 pm
Mailing Address:
Handicap Accessible: Yes
Appointment Needed: Yes
Website: View Website
Waukee Area Christian Services
Programs: Waukee Area Christian Services Health Clinic, Waukee Area Christian Services Food Pantry & Clothing Closet, Fruitful Vine Community Garden
1155 Boone Drive, Waukee, IA 50263, USA
Phone 515-987-5523
Waukee Area Christian Services (WACS) offers food and medical assistance to those struggling to make ends meet. Supported by area churches, businesses and community organizations, WACS includes a food pantry, free medical clinic, clothing closet, community garden, and seasonal programs.
- Clothing Closet
- Food Pantry
- Anytime Food Room
- Fruitful Vine Community Garden
- Health Clinic
Intake Process:
Waukee Area Christian Services is located in the Northwest Entrance of Westview Church.
Hours:
Food Pantry hours: Monday 12:00 noon – 6:00 pm; Tuesday, Wednesday, Thursday 9:00 am – 3:00 pm; Saturday 9:00 – 11:00 am
Free Medical Clinic hours: Mondays 5:30 – 7:00 pm walk in or by appointment.
Fruitful Vine Garden: Mondays 4:00 – 6:00 pm, Tuesday, Wednesday, Thursday, Saturday 9:00 – 11:00
Mailing Address:
Handicap Accessible: Yes
Website: View Website
1155 Boone Drive, Waukee, IA 50263, USA
Phone 515-282-5800 | Fax 515-282-6744
Interpreters Available:
Phone interpretation available.
Hours:
Tuesday – Thursday 8:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
West Des Moines Human Services
Programs: DMARC Food Pantry, Valley Junction Free Medical Clinic, Low-Income Home Energy Assistance Program (LIHEAP), Weatherization Assistance Program, West Des Moines Emergency Assistance
139 6th Street, West Des Moines, IA, USA
Phone 515-222-3660
West Des Moines Human Services has been assisting low-income, older seniors and disabled residents since 1979. They currently provide assistance to more than 1,600 households in West Des Moines and surrounding western suburbs.
- Food & Personal Care Pantry
- Dog & cat food sometimes available
- DMARC Pantry & Anytime food
- Clothing Closet
- Medical Clinic
- Energy Assistance & Weatherization
- Holiday Assistance
- School Supplies
- Winter Coats
- Youth Rec Assistance & Pool Passes
- Birthday Heroes
- Homeless Prevention & Assistance
- Rent/Mortgage
- Utility Disconnections
Eligibility:
Eligibility varies by program. Residency and income requirements apply. Clothing closet available for income-eligible residents of West Des Moines, Clive, Urbandale, and Windsor Heights. DMARC Food pantry & Valley Junction Free Medical Clinic open to anyone regardless of residency boundaries.
Intake Process:
Bring the following information to apply:
- Proof of address (current piece of date-stamped mail or a lease)
- Proof of gross income for past 30 days
- Photo id for head of household
- Identification for all household members (e.g., photo id, health insurance card, school id, or other valid form of identification)
Individuals may also register online by completing an intake form on the website.
Hours:
Food & Personal Care Pantry Hours: Monday & Thursday 8:30 am – 3:00 pm; Tuesday 8:30 am – 3:00 pm & 4:30 – 6:30 pm; Wednesday & Friday 8:30 am – 12:00 noon; 1st Saturday of the month 9:00 – 11:30 am
Clothing Closet Hours: Monday – Friday 8:30 am – 12:00 noon; Tuesday 4:30 – 6:00 pm; 1st Saturday of the month 9:00 – 11:30 am
Mailing Address:
Handicap Accessible: Yes
Website: View Website
720 Grand Avenue, West Des Moines, IA 50265, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
1st & 3rd Tuesday of the Month 8:00 am – 4:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
309 East Jefferson Street, Winterset, IA 50273, USA
Phone 515-282-5800
Interpreters Available:
Phone interpretation available.
Hours:
1st & 4th Thursday of the Month 9:00 am – 5:00 pm
Mailing Address:
Handicap Accessible: Yes
Website: View Website
Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Perishable food items
- Non-perishable food items
Eligibility:
There are no restrictions on who can access the food or how often food can be accessed.
Intake Process:
There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.
Hours:
Can be accessed during City Hall hours.
Mailing Address: