Salvation Army Citadel

Parent Organization: Salvation Army – Des Moines

Location Information

1216 East 25th Court, Des Moines, IA, USA

Phone 5152663156

Program: Emergency Financial Assistance

Emergency Financial Assistance provides partial payments in a crisis situation towards monthly rent payments, gas/electric and water utility bills, or fuel along with assistance in working with related organizations/agencies. Budgeting assistance is also available to qualifying service area households.

Services:

  • Rent/Evictions & Mortgage:
    • Financial assistance for a partial payment of monthly rent/mortgage or a deposit
    • Assistance in working with landlords
    • Referrals to outside agencies for additional funding if needed
  • Gas/Electric Utility Crisis/Disconnections:
    • Financial assistance for a partial payment of a MidAmerican Energy or other utility bill to avoid disconnection or for reconnection of service
    • Assistance in working with MidAmerican Energy or other utility to set up a payment arrangement
    • Referrals to outside agencies for additional funding if needed
  • Water Crisis/Disconnections:
    • Financial assistance for a partial payment of a WDM Water Works bill to avoid disconnection or for reconnection of service
    • Assistance in working with WDM Water Works to set up a payment arrangement for arrears
    • Referrals to outside agencies for additional funding if needed
  • Gasoline Vouchers:
    • Emergency voucher for fuel for necessary transportation to a job or medical appointment
    • Must present a valid, current driver's license
  • Housing:
    • Assistance in working with housing organizations to locate available options (i.e., shelters)
    • Referrals to outside agencies for financial assistance if needed
    • Does not fund temporary housing (hotels, motels, etc.)

Eligibility:

Income guidelines apply
Serves residents of West Des Moines only

Intake Process:

Call 515-222-3660 or email HumanServices@wdm.iowa.gov for more information or to make an appointment. Walk-ins welcome.

Hours:

Monday, Tuesday, Thursday 8:30 am ‘ 3:00 pm
Wednesday 8:30 am – 12:00 noon

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No

Website: View Website

Program: Private: Food Pantry (DMARC)

This is a Des Moines Area Religious Council (DMARC) food panty. People seeking assistance can visit one of the DMARC food pantries to receive a three-day supply of food once per month. Pantry open hours vary. Please visit dmarcunited.org/food/pantry-locations for the most up-to-date schedules.

IMPACT's Boone, Drake and Ankeny Food Pantries also have 'Anytime Shelves'. ‘Anytime’ items will be available on a first-come-first-serve basis on shelving located outside the office doors. Individuals do not need to call or speak with a staff member to use the anytime shelves. Items vary daily.

Services:

  • A 3-day supply of food

Eligibility:

All families in need of food are able to receive it at any IMPACT food pantries. Households may access this service once per calendar month.

Intake Process:

Provide a photo ID for the head of household and other identification for every member of the family. Some pantries may request a current piece of mail which includes your name and primary address.

Call 515-518-4770 to place a food pantry order. Individuals will have two options for collecting their food pantry order.

  • Pick-Up: Collect the food packages at the Drake or Boone food pantries. Staff will place the food pantry package at a safe social distance to retrieve.
  • Delivery: Polk County residents can choose to have their food pantry package delivered to their home. During the phone intake select a delivery time that works best, up to a week in advance.

Hours:

Office hours:
Monday – Friday 8:30 am – 4:30 pm

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No

Program: Private: Holiday Toys and Gifts

Bidwell Riverside Center offers a toy pantry during the holiday season. A parent/guardian may choose 1 toy for each child signed-up. Must pre-register.

Services:

Eligibility:

Families with children ages 18 and younger. No income or area restrictions. Must have received a meal package from Bidwell in November or December 2021.

Intake Process:

Sign-up starts December 1st at the Bidwell Food Pantry during normal pantry hours (Monday through Friday from 10:00 a.m. to 5:00 p.m.). Choose a time to shop the Toy Pantry upon signing up. Bring photo identification for the adult who picks up toys. Toys will be available on a first come, first served basis. Families can utilize the Toy Pantry as well as Toys for Tots.

Payment:

No Cost to Participant

Handicap Accessible: Yes

Appointment Needed: No