| The Family Help Guide is designed to help you locate community resources and support services across Iowa. The amount of information and resources available in our community can be overwhelming to access, we can help you navigate the search. This directory includes resources and information about the people and programs available in your area to support and empower you. If you would like a resource added or revised, you may use the contact button at the top of this page or email the information to iafamilysupportnetwork@everystep.org |
Note: Distances are approximate.
The health of a community depends upon its ability to work toward common health goals and upon adequate distribution of health resources to all of its members. Since 1910, the Visiting Nurse Association (VNA) has worked collaboratively with Dubuque’s private and public sectors, to reduce the spread of infectious disease, see that infants and children are properly immunized, educate people regarding healthy lifestyles, promote oral health, provide supportive services to elderly in their homes, offer parenting support, and so much more. Since 1997, the VNA has provided Public Health in Clayton County through the Elkader VNA office.
Over the years, the services offered by the Visiting Nurse Association have changed concurrently with the changing needs of the community and our service area has grown. The VNA of Dubuque currently has offices in Dubuque and Elkader, Iowa and collaborates with agencies in Allamakee, Delaware, and other northeast Iowa counties to serve their residents.
- Immunization Clinics
- Oral Health Services
- Hawki (Healthy and Well Kids in Iowa)
- Preventive Protective Home Visits
- 1st Five Healthy Development Program
- Tobacco
- Home Care Aide and Homemaker Service
- Respite Services
- Communicable Disease Follow-Up
- HIV and Hepatitis C Testing
- Ryan White Case Management Program
- Breast and Cervical Cancer Program
- Child Health Case Management and Care Coordination
- Lead Poisoning Prevention
- Early Periodic Screening Diagnosis and Treatment (EPSDT) Program
- WIC Program
- Family Planning
- Maternal Health
Intake Process:
Intake process varies by each service, please contact VNS office to get started.
Hours:
Monday-Friday, 8:00am-4:30pm.
Handicap Accessible: Yes
Website: Visit Website
UnityPoint Health – John Stoddard Cancer Center, a service of UnityPoint Health – Des Moines, is among the top achieving cancer programs in the nation and has been recognized for its quality cancer care. Our high standard of care comes from decades of research, cancer treatment experience and cancer care technological superiority.
- Cancer treatment
- Oncology research and clinical trials
- Lymphedema Center
- Oncology Navigators
- Support groups
- Cancer education classes
- Survivorship program
- Genetic Counseling
- On-site EMPOWER Boutique and Salon
Hours:
Monday – Friday. 8:00 AM to 4:30 PM.
Mailing Address:
1221 Pleasant Street
Des Moines , IA 50309
Appointment Needed: Yes
Website: Visit Website
This location hosts the UnityPoint Lactation Support Group. The support group is run by internationally board-certified lactation consultants. They can help with feeding positions and baby’s latch, answer pumping questions, and do weighted feeds so you know how much baby is eating.
- Lactation Support Group
Eligibility:
Breastfeeding families.
Intake Process:
Details online or contact 515-241-6570 for more information.
Hours:
Des Moines group meets Friday’s 11:00 AM – 12:00 PM.
Mailing Address:
1405 Woodland Ave
Des Moines, IA 50309
Website: Visit Website
The UIHC (University of Iowa Hospitals and Clinics) Regional Genetics Consultation Services provide comprehensive, family centered, genetic health care to individuals and families throughout Iowa with statewide outreach clinics. The primary purpose of the Regional Genetics Consultation Services is to provide this structure as an integral component of the state’s health-care system. The secondary purpose is to assure the provision of statewide genetics education to promote health and prevent disease.
- Diagnostic evaluations
- Confirmatory testing
- Medical Management
- Provision of non-directive counseling
- Education and Consultation
- Individual and family support
- Case Management
- Referral
Intake Process:
Contact Johnston clinic at 515-457-2960 or request an appointment online here: Request an Appointment for your Child | University of Iowa Health Care Stead Family Children’s Hospital.
Hours:
Monday through Friday. 8:00 AM – 5:00 PM.
Mailing Address:
8605 Chambery Boulevard
Johnston , IA 50131
Appointment Needed: Yes
Website: Visit Website
Eligibility:
Anyone can shop at the safety store
Hours:
Monday – Friday 8am – 4pm
Payment:
Self Pay
Handicap Accessible: Yes
Appointment Needed: Yes
Website: Visit Website
Iowa’s 1st Five – Healthy Mental Development Initiative builds partnerships between medical providers and public service providers to enhance high quality well-child care. Medical providers make a referral to 1st Five and a developmental support specialist contacts the family to discuss the family’s concerns. 1st Five developmental support specialists provide resources and referrals to help meet the needs of the family.
- Supporting the population of children birth to age five (up to a child’s fifth birthday).
- Increasing use of surveillance and standardized developmental screening by partnering with (engaging) primary care providers.
- Providing a one-step referral resource for primary care providers.
- Connecting referred children (and their parents/caregivers) to existing services in their local communities.
- Keeping primary care providers informed about children’s progress.
- Supporting healthy social, emotional and cognitive development of children birth to 5.
Eligibility:
1st Five is your partner in supporting healthy cognitive, social, and emotional development in Iowa children ages 0-5.
1st Five is Available in the Following Counties: Calhoun, Clay, Dickinson, Emmet, Hardin, Hamilton, Humboldt, O’Brien, Osceola, Palo Alto, Pocahontas, Webster, Wright.
Intake Process:
Call the 1st Five Project Director at (712) 363-8466.
Hours:
Monday-Friday, 8:00am-4:30pm
Payment:
No cost to the participant.
Website: Visit Website
Iowa’s 1st Five – Healthy Mental Development Initiative builds partnerships between medical providers and public service providers to enhance high quality well-child care. Medical providers make a referral to 1st Five and a developmental support specialist contacts the family to discuss the family’s concerns. 1st Five developmental support specialists provide resources and referrals to help meet the needs of the family.
- Supporting the population of children birth to age five (up to a child’s fifth birthday).
- Increasing use of surveillance and standardized developmental screening by partnering with (engaging) primary care providers.
- Providing a one-step referral resource for primary care providers.
- Connecting referred children (and their parents/caregivers) to existing services in their local communities.
- Keeping primary care providers informed about children’s progress.
- Supporting healthy social, emotional and cognitive development of children birth to 5.
Eligibility:
1st Five is your partner in supporting healthy cognitive, social, and emotional development in Iowa children ages 0-5.
Intake Process:
Email for further information/enrollment information: tball@udmo.com
Hours:
Monday-Friday, 8:00am-4:30pm
Payment:
No cost to the participant.
Website: Visit Website
Since 1985, Urban Dreams has been providing Des Moines’ inner city with a wide range of human service programs in a comfortable and non-threatening environment. Just as the problems that plague the inner city continue to evolve, Urban Dreams continues to change to meet them. Urban Dreams offers programs that are in tune to the unique issues affecting Polk County’s economically depressed areas.
- Community refrigerator & food shelves
- Availability of food items, personal hygiene items, and baby supplies changes daily and is often updated on their Facebook page
- Outpatient substance abuse treatment and OWI treatment
- Workforce Development
- Community connectivity events
- Mental health treatment and services in partnership with Broadlawns Medical Center
- Information and referral- free internet and phone services available
- Social mediation and consultation
- Voter education
Hours:
Monday – Thursday 9:30 am – 6:30 pm
Saturday 9:00 am – 12:00 noon
Handicap Accessible: Yes
Eligibility:
Open to anyone. This is a DMARC Food Pantry. Turkey not available if individual utilizes another DMARC food pantry in the same month.
Intake Process:
Bring a form of identification for all family members served. Photo identification needed for anyone aged 18 and older in the household. Step into booth to check-in. Speak over intercom, volunteer pushes cart with food outside.
Hours:
Turkeys available during the month of November as a meat option for your full monthly check in. Pantry hours are from 9:30 am – 6:30 PM. and 8:00 am – 12:00 noon on Saturdays, However, the last check-in for service is at 6:15 PM during the weekday and at 11:45am on Saturdays.
1305 East Walnut Street, Des Moines, IA 50319, USA
Phone 515-281-5044 | Fax 515-281-8199
The Victim Assistance Section (formerly known as the Crime Victim Assistance Division) was established in 1989. It provides essential funding and survivor-centered training to support victims of violent crime in Iowa.
The Victim Assistance Section administers programs that directly benefit victims of crime, including those that assist victims with the financial burden resulting from violent crime, that assist local crime victim service programs, and that assist the criminal justice system in holding offenders responsible for the effects of their crimes. Funds for these programs come primarily from fines and penalties paid for by state and federal criminals.
Offers the crime victim compensation fund which provides essential funding and survivor-centered training to support victims of Iowa crime in Iowa.
- Financial Assistance
- Legal Assistance
Eligibility:
Services available to victims of crime, or individuals who assist victims.
Intake Process:
- Complete a physical or online application.
- Sign all three releases.
- For the physical application, submit the physical application and releases to the Crime Victim Compensation Program to the address, fax, or email address listed at the bottom of this page.
- For the online application, complete the information fields and submit.
- After reviewing the application, we may request additional information.
Hours:
Monday – Friday, 8AM-5PM.
Mailing Address:
1305 E Walnut Street
Des Moines, IA 50319
Appointment Needed: Yes
Website: Visit Website
Healthy Child Care Iowa supports registered nurse child care health consultants (CCHC) throughout Iowa. The child care nurse consultants provide on-site consultations, technical assistance, and training to child care providers.
There is a toll-free talk line available to child care providers and families for health related questions and to be connected to a child care nurse consultant. The Healthy Families hotline number is 1-800-369-2229.
- Technical assistance through phone, e-mail or on-site visits for health and safety issues.
- Consult and train on health and safety standards and best practices.
- Help with health and safety policies.
- Support health record keeping, from medication to immunization records.
- Help increase physical activity and healthy eating for children in the child care setting.
- Connect child care providers to community resources for children and families.
- Perform a health and safety assessment for providers involved in Iowa’s Quality Rating and Improvement System (QRIS).
- Care planning for children with special health needs.
Eligibility:
Services available to all Iowa child care providers and families. For those in Dubuque, Allamakee, Chickasaw, Clayton, Delaware, Fayette, Howard, and Winneshiek counties.
Intake Process:
For further steps and information contact: 563-556-6200
Hours:
Monday-Friday, 8:00am-4:30pm
Payment:
No cost to participant.
Website: Visit Website
Truro Public Library
Community Fridge
Eligibility:
Open to all
Hours:
Sunday – Monday Closed
Tuesday 9:30am – 3:30 pm
Wednesday 3:30pm – 6:30 pm
Thursday 10am- 6pm
Friday Closed
Closed on Holidays
Norwalk Easter Public Library
Community Fridge
Eligibility:
open to all
Hours:
Library Hours
Monday – Thursday 10am – 8pm
Friday- 10am – 6pm
Saturday- 10am – 5pm
Lacona Public Library
Community Fridge
Eligibility:
open to all
Hours:
Sunday – Monday Closed
Tuesday – 9am – 12pm
3 – 6pm
Wednesday – 3 – 6pm
Thursday – 9am – 12pm
3 – 6 pm
Friday – 9am – 12pm
Saturday – 10am – 12pm
Holiday times might differ
Simpson college
Community Fridge
Eligibility:
Available to Simpson College Students
Hours:
when Building is open
Milo Meat Locker
Community Fridge
Hours:
Business Hours
Monday – Friday 8am – 6pm
Saturday 9am – 2pm
Closed Sunday
Holidays Hours may differ
Helping Hands Warren County provides community refrigerators throughout Warren County. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Food Pantry
- Community Fridge
Intake Process:
First time visitors to our facility will fill out a very short and simple 2-page questionnaire regarding certain demographics. We do ask for an ID, or a sheet of paper with a current address or some form of identification. No appointment is necessary.
Hours:
Tuesday: 12:30pm-2:30pm.
Wednesday: 5:30pm-7:30pm.
Thursday: 9:00am-11:00am.
Saturday: 9:00am-11:00am.
Website: Visit Website
Helping Hands Warren County provides community refrigerators throughout Warren County. Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.
- Food Pantry
- Community Fridge
Intake Process:
First time visitors to our facility will fill out a very short and simple 2-page questionnaire regarding certain demographics. We do ask for an ID, or a sheet of paper with a current address or some form of identification. No appointment is necessary.
Hours:
Tuesday: 12:30pm-2:30pm.
Wednesday: 5:30pm-7:30pm.
Thursday: 9:00am-11:00am.
Saturday: 9:00am-11:00am.
Handicap Accessible: Yes
Website: Visit Website
General Assistance provides temporary assistance with basic and special needs. The program serves individuals and families who are at risk due to a temporary crisis and/or a mental or physical disability.
Typically the program may only be used once per calendar year.
- Rental assistance
- Utility assistance (must have a disconnect notice and made payments)
- Medical, dental, and prescription assistance
Eligibility:
Serves residents of Warren County. Must be a legal resident of the county and meet income restrictions. Other eligibility requirements may apply. See website for details.
If you are a veteran please contact Veteran Affairs at 515.961.1045
Intake Process:
Appointments recommended. Application and list of requirements located on website.
Please provide the following for everyone in the household:
- A completed application
- Income Verification (i.e. pay check stubs for the last 30 days, employers written statement, Social security Administration statements (SSI, SSA, SSDI), Child Support, Foster Care Income, FIP, Veterans Benefits, etc.)
- If you cannot work, a current doctor’s statement
- If you have no income in past 30 days, a White Sheet from Iowa Workforce Development
- 30-days of bank account transactions or other means of showing how money has been spent over the previous 30-days
- For Rental Assistance: A copy of your lease agreement, completed landlord verification form
- For Utility Assistance: Copy of utility bill and disconnect notice
Hours:
Monday – Friday 8:00 am – 4:30 pm
Handicap Accessible: Yes
Appointment Needed: Yes
Website: Visit Website
Healthy Child Care Iowa supports registered nurse child care health consultants (CCHC) throughout Iowa. The child care nurse consultants provide on-site consultations, technical assistance, and training to child care providers.
There is a toll-free talk line available to child care providers and families for health related questions and to be connected to a child care nurse consultant. The Healthy Families hotline number is 1-800-369-2229.
- Technical assistance through phone, e-mail or on-site visits for health and safety issues.
- Consult and train on health and safety standards and best practices.
- Help with health and safety policies.
- Support health record keeping, from medication to immunization records.
- Help increase physical activity and healthy eating for children in the child care setting.
- Connect child care providers to community resources for children and families.
- Perform a health and safety assessment for providers involved in Iowa’s Quality Rating and Improvement System (QRIS).
- Care planning for children with special health needs.
Eligibility:
Services available to all Iowa child care providers and families. For those in Madison and Warren counties.
Intake Process:
For further steps and information contact: 515-961-1074
Hours:
Monday-Friday, 8:00am-4:30pm
Payment:
No cost to participant.
Website: Visit Website
1305 East 1st Avenue suite 1, Indianola, IA 50125, USA
Phone 515-961-1073 | Fax 515-961-1077
WCHA’s Housing Choice Voucher (HCV) Program allows low-income families to rent quality housing in Warren County via federal funds provided by the U.S. Department of Housing and Urban Development (HUD). Through the HCV Program, WCHA pays a portion of eligible families’ rent each month directly to the property owner. Families can use their vouchers to rent a house or apartment in Warren County throughout the cities of Indianola, New Virginia, Milo, St. Marys, Cumming, Hartford, Lacona, Martensdale, Ackworth, Spring Hill & Sandyville. Because there are more families who need rental assistance than there are funds available, WCHA uses a waiting list to administer the program to eligible families.
- Section 8 Housing Choice Voucher Program
Eligibility:
Applicants must meet HUD’s income guidelines, which are found on the application. Priority is given to veterans, and current Warren County residents.
Intake Process:
Application available on WCHS website, along with a list of all other required documents. Applications and documents can be returned via drop box, located outside the WCHS office or mailed to the office.
Eligible applicants will be assigned to the waiting list according to the date & time application is received and will be moved to the preference section of the waiting list once preference is approved. Preference will be ranked in the following order:
-
Veteran Preference
-
Warren County Preference
-
All Other Applicants
Hours:
Tuesday – Friday 8:00 am – 12:00 noon; 1:00 – 4:30 pm
Handicap Accessible: Yes
Appointment Needed: Yes
Website: Visit Website
Waukee Area Christian Services (WACS) offers food and medical assistance to those struggling to make ends meet. Supported by area churches, businesses and community organizations, WACS includes a food pantry, free medical clinic, clothing closet, community garden, and seasonal programs.
- Clothing Closet
- Food Pantry
- Anytime Food Room
- Fruitful Vine Community Garden
- Health Clinic
Intake Process:
Waukee Area Christian Services is located in the Northwest Entrance of Westview Church.
Hours:
Food Pantry hours: Monday 12:00 noon – 6:00 pm; Tuesday, Wednesday, Thursday 9:00 am – 3:00 pm; Saturday 9:00 – 11:00 am
Free Medical Clinic hours: Mondays 5:30 – 7:00 pm walk in or by appointment.
Fruitful Vine Garden: Mondays 4:00 – 6:00 pm, Tuesday, Wednesday, Thursday, Saturday 9:00 – 11:00
Handicap Accessible: Yes
Website: Visit Website
Our December Blessings program provides registered clients with the opportunity to receive both a Christmas food box and Christmas gifts for their children. The pre-assembled Christmas food box contains a variety of nourishing essentials for a traditional holiday meal. Children, from infancy through high school, can be registered to receive one or two wish list gifts generously donated by our supporters.
Eligibility:
December Blessings is available to qualified residents in the Waukee School District who meet eligibility requirements.
Intake Process:
Sign up: https://forms.office.com/Pages/ResponsePage.aspx?id=pfBbkiSnMUGQfRdKUDUW4OD1cEN-Uw9CvToY-FfYOclUNEhBR0dBM0JQWlZENUJFNk9HT1AzVDM1Ny4u
