Resource Directory

The Family Help Guide is designed to help you locate community resources and support services across Iowa. The amount of information and resources available in our community can be overwhelming to access, we can help you navigate the search. This directory includes resources and information about the people and programs available in your area to support and empower you. 

If you would like a resource added or revised, you may use the contact button at the top of this page or email the information to iafamilysupportnetwork@everystep.org

Note: Distances are approximate.

Displaying locations 51 - 75 of 355

Crawford County Community Health removes barriers and supports access to resources and services, fosters community relationships, and is a trusted leader in promoting health and well-being.

  • Family Planning Services
  • Health Screenings
  • Child Adolescence Health
  • EPSDT Care for Kids
  • Family STEPS
  • Vaccines
  • HAWKI
  • Child Care Nurse Consultant
  • Childhood Lead Poisoning Prevention Program
  • Healthy Child Care Iowa

Hours:

Office Hours:
Monday – Friday 8:00 am – 4:30 pm

Handicap Accessible: Yes

Appointment Needed: Yes

Website: Visit Website


CROSS Outreach helps families “stay housed” by assisting with rent, deposits, and utility bills. Assistance is limited to once in a 12 month period. Assistance is not guaranteed but will be determined on an individual basis.

CROSS also assists with an array of basic needs including personal hygiene kits, cleaning supplies, bus tokens or passes, and vouchers for the laundromat. Assistance is limited to once in a three month period.

 

  • Homelessness Prevention
    • Rental assistance
    • Deposit assistance
    • Utility assistance
  • Basic Needs
    • Gift cards for personal hygiene items & food
      • For households with children
    • Laundromat vouchers
    • Storage costs for households in transition from homelessness

Eligibility:

Polk County residents who have not received financial assistance from CROSS in the past 12 months. To determine eligibility for assistance call 515-279-9998.

Intake Process:

Individuals seeking financial assistance will need to call 515.279.8877 to hear the most current information on seeking assistance.

Those who are applying for assistance will be asked to email crossoutreachdm@gmail.com with the following information:

Rent or Security Deposit Assistance:

  • Photo ID for head of household and social security card for each member of household.
  • Your first and last name and phone number must be in the subject line of the email.
  • In the message please state what bill you are trying to pay.

Electric or Water Assistance:

  • Utility Bill. (Utility must be in the name of a resident of the household.)
  • Photo ID for head of household and social security card for each member of household.
  • Your first and last name and phone number must be in the subject line of the email.

CROSS will respond to emails in the order they arrive and as time and funding permits. All applicants will have a phone interview as part of the application process.

Hours:

Monday – Friday 8:30 am – 4:30 pm

Mailing Address:

PO Box 12121
Des Moines, IA 50312

Appointment Needed: Yes

Website: Visit Website


General Relief provides temporary assistance with basic and special needs. The program serves individuals and families who are at risk due to a temporary crisis and/or a mental or physical disability.

Typically the program may only be used once per calendar year. If already used within the year, an individual can obtain a Notice of Decision declination letter from General Relief and a list of community resources which may be able to assist with the individual’s need.

  • Emergency food assistance
  • Shelter
  • Utilities
  • Medical Services
  • Burial
  • Additional assistance:
    • HAWK-I
    • Needy Meds Prescription Program
    • Iowa Workforce Development

Eligibility:

Must be a resident of Dallas county and meet income restrictions. Other eligibility requirements may apply.

If you are a veteran please contact Veteran Affairs at 515.993.5809.

Intake Process:

Must present a valid picture ID, social security card, and verification of all household income and expenses in the last 30 days.

Call 515.993.1731 or see website for more information. An application is available on the website.

Hours:

Monday – Friday 8:00 am – 4:30 pm

Mailing Address:

25747 N Avenue, Suite C
Adel, IA 50003

Handicap Accessible: Yes

Appointment Needed: Yes

Website: Visit Website


The Dallas County Health Department serves the citizens of Dallas County and is governed by the Dallas County Board of Health. Our programs and services, implemented in collaboration with State, Federal and private partners, touch the lives of all Dallas County residents. We’re here to help, because your health matters!

  • Immunization Services
  • Environmental Health
  • Public Health Education
  • Health Navigation
  • Resource Connection
  • Disease Control & Prevention
  • Emergency Preparedness Programs

Eligibility:

Be a resident of Dallas County.

Intake Process:

Complete Health Navigation Referral Form here: [Dallas County, IA] Health Navigation Referral

Hours:

Monday through Friday. 8:00 AM – 4:30 PM

Mailing Address:

25747 N Avenue Ste C
Adel, IA 50003

Website: Visit Website


DART Transportation services and resources to support those who vanpool, walk, or bike. DART operates a family of transportation services in the Greater Des Moines region that connect people to jobs, medical appointments, shopping, entertainment and more.

 

 

Eligibility:

Anyone can use DART transportation. Children under 12 must ride with an adult.

Intake Process:

You may contact DART Customer Service to get support on planning your first route, use the DART map to locate your route, or use the myDART App for an all-in-one tool to get started.

Hours:

Hours vary by service and route. Check your map/route for times or contact DART customer service to find your route/plan your trip.

Mailing Address:

620 Cherry Street
Des Moines, IA 50309

Payment:

Payment options include MyDART mobile ticketing, cash, tokens and paper passes. If using cash, please bring the exact fare as bus operators cannot give change.

Tokens can be purchased at the Customer Service window at DART Central Station during regular operating hours or at one of DART’s Pass Sales Outlets.

Full fare tokens are valued at $1.75, no change will be given. (Tokens must be purchased in packages of 10. Half-fare tokens can be purchased for Children ages 6-10.)

Handicap Accessible: Yes

Website: Visit Website


The mission of Des Moines County Public Health is to improve, protect and promote the health, the environment and well being of residents of Des Moines County.

  • Environmental health programs
  • Flu information and resources
  • Childhood Lead Poisoning Prevention Program
  • Nursing programs

Eligibility:

Be a resident of Des Moines County.

Hours:

Monday – Friday 8:00 a.m. – 4:30 p.m.

Mailing Address:

505 Curran St
Burlington, IA 52601

Website: Visit Website


The Des Moines Municipal Housing Agency (DMMHA) provides Public Housing rental units for low-income qualified families and administers the Section 8 rental assistance program for Polk County.  These programs are funded by the U.S. Department of Housing And Urban Development (HUD).

  • Low-income housing units
  • Emergency Rental Assistance Program (ERA)

Eligibility:

Varies for each program.

Intake Process:

Call or email to get information, apply, join waitlists or view the website to see housing available.

Hours:

Monday – Friday 8:00 am – 5:00 pm

Mailing Address:

2309 Euclid Ave
Des Moines , IA 50310

Handicap Accessible: Yes

Website: Visit Website


The Greater Des Moines Recreational Activity Scholarship Program is a discount program for families to receive 50-75% off recreational activities offered through Des Moines Parks and Recreation. This program is in partnership with IMPACT.

  • Swimming lessons
  • Family swim passes
  • Bike rentals, boat rentals
  • Youth sports programs
  • Shelter and others

Eligibility:

Live in the city of Des Moines and household income must be at or below 250% of the Federal Property Level

Intake Process:

Call 515-518-4770 to apply.

Need identification of all household members, proof of the last 30 days of income or previous years income, and proof of Des Moines residency (current piece of mail).

Mailing Address:

3226 University Ave
Des Moines , IA 50311

Website: Visit Website


The Youth Recreational Scholarship Program is a partnership between Des Moines Public Schools and Des Moines Parks and Recreation seeks to expand youth services in the community and have all students involved in an extracurricular activity by the time they complete fifth grade.   Students enrolled in Des Moines Public Schools, who qualify for free and reduced fees based on their household income, can opt-in to register for Parks and Recreation youth sports and group swim lessons for just $5.

Programs include:

  • Youth Baseball for Grades 3-7
  • Coach Pitch Baseball for Grades 1-2
  • Tee Ball for K-1
  • Swim Lessons for K-12 (Group Lessons Only)
  • Youth Basketball for K-7
  • Youth Flag Football for K – 7
  • Youth Soccer for K – 7
  • Youth Volleyball for Grades 1-7
  • Youth Rugby for Grades 1-7

Eligibility:

Active Des Moines Public Schools students enrolled in free and reduced meal program.

Intake Process:

Opt-in-Application online

Website: Visit Website


Community refrigerators are open to anyone to take what they need to feed themselves and their family. Members of the local community stock the refrigerators and shelves with perishable and nonperishable items. The availability of items at the refrigerators change daily and throughout the day.

  • Perishable food items
  • Non-perishable food items

Eligibility:

There are no restrictions on who can access the food or how often food can be accessed.

Intake Process:

There is no intake process. People can take what they need from the refrigerator without signing up or providing their information.

Hours:

Can be accessed during City Hall hours:

Monday – Tuesday 9:00am – 5:30pm

Wednesday- Friday 8:00 am- 4:30pm

Mailing Address:

911 State St
Dexter , IA 50070

Website: Visit Website


Disability Rights Iowa (DRI) is part of a national network of protection and advocacy systems established in the 1970s by the U.S. Congress to respond to repeated abuse and neglect of individuals with disabilities in large institutions. They are an independent, non-profit, 501(c)(3) corporation funded through contributions, corporate and foundation funding, and grants from the Federal Government. They use federal funding to serve people with developmental disabilities, mental illnesses, and other disabilities. DRI advocates for the rights of Iowa citizens with disabilities regardless of the setting they live in.

DRI envisions a world in which individuals with disabilities and mental illness have equal access and opportunity to live, work, and learn in the most integrated settings. Each year, DRI allocates limited funding to designated areas of focus to capture the needs of as many Iowans with disabilities as possible. DRI looks to the community to provide insight into their needs and adjusts their Areas of Focus to reflect that.

Disability Rights Iowa’s areas of focus:

  • Abuse & Neglect
  • Community Living
  • Guardianship Alternatives
  • Juvenile Justice
  • Accessibility
  • Education
  • Health Care
  • Prisons & Jails
  • Assistive Technology
  • Employment
  • Housing
  • Voting

Eligibility:

Individuals with a disability or mental illness with a disability rights issue.

Intake Process:

Call or email for details. You may also fill out an online form on website.

Interpreters Available:

Phone interpretation available.

Hours:

Live Intake phone hours:

Monday, Wednesday, Friday 9:00 am – 2:00 pm.

In-Person new intake hours:

Monday, Wednesday, Friday 9:30 – 11:30 am; 12:30 – 2:00 pm.

Mailing Address:

666 Walnut St
Des Moines, IA 50309

Payment:

No cost to participants.

Handicap Accessible: Yes

Website: Visit Website


This is a Des Moines Area Religious Council (DMARC) food panty. People seeking assistance can visit one of the 14 DMARC food pantries to receive a three-day supply of food once per month. Pantry open hours vary. Please visit Find a Pantry – DMARC United for the most up-to-date schedules.

 

  • A 3-to-4-day supply of food
  • Food Delivery (if needed)
  • Mobile Food Pantry

Eligibility:

Open to anyone.

Intake Process:

Provide a photo ID for the head of household and other identification for every member of the family. Some pantries may request a current piece of mail which includes your name and primary address.

The DMARC Food Pantry Network offers a food pantry delivery service in the Greater Des Moines area. If a person is unable to obtain food by either visiting a food pantry location or by using a proxy to pick up food for them, they may call to request a delivery. DMARC asks that only those with health, transportation, or other mitigating circumstances use this service. Call 1-833-DMARC-20 (1-833-362-7220) toll-free to request a delivery between 9:00 am and 12:00 noon, Monday – Friday. Requests for delivery are taken on a first-come first-serve basis. Food will be delivered to the person’s doorstep with a no-contact drop-off the following business day between 9:00 am and 12:00 noon.

Hours:

Monday – Friday 9:00 am – 5:00 pm

1st Saturday of the month 9:00 am – 1:00 pm

Mailing Address:

100 Amy Post Rd
Des Moines, IA 50315

Handicap Accessible: Yes

Website: Visit Website


Located in Des Moines, this clinic operates under a No fee model. This means that it MAY NOT be free depending on your income. You will be required to prove financial need in order to receive free services or services at a reduced cost.

This is a health care center funded by the federal government. This means even if you have no insurance you can be covered. The center is also income based for those making an income.

This health center can cover services such as checkups, treatment, pregnancy care (where applicable), immunizations and child care (where applicable), prescription medicine and mental and substance abuse where applicable.

Provides free/low-cost medical services.

Eligibility:

Must be a Polk County resident and meet low-income requirements.

Intake Process:

You can call 515-266-7622 to book your appointment. Staff can also answer any questions you may have.

All patients are required to provide below documentation

  • Photo identification–something that has the patient’s name and photo–can be a driver’s license, passport, school ID, work ID, state ID, etc.
  • Proof of county residency–documentation that shows the patient lives in the county served–can be a driver’s license, lease, piece of “official” mail to a county-residence
  • Proof of household income–if patient is working, then one month worth of pay stubs; if patient is collecting unemployment or social security or food stamps, then proof of income either by statement from bank or government agency

Hours:

Thursday, 5:30 P.M. – 8:00 P.M.

Payment:

This clinic operates under a No fee model. This means that it MAY NOT be free depending on your income. You will be required to prove financial need in order to receive free services or services at a reduced cost.


Serves families with children from birth to age three through Early Head Start. Serves children ages 3-4 through the Head Start program. Early Head Start home visiting program offers families a weekly, 90-minute visit which provides families with education and strategies to enhance learning at home.

  • Early Head Start
  • Head Start
  • Home Visits
  • Parent Education/Family Support

Eligibility:

Income guidelines

Intake Process:

Complete and submit the Family Pre-Application. A recruitment team member will contact you to schedule a time to continue the application process. Please understand that no application submitted to Drake University Early Head Start/Head Start is guaranteed acceptance into the program.

Hours:

Monday – Friday 8:00 am -4:30pm

Mailing Address:

3800 Merle Hay Road, Suite 323
Des Moines, IA 50310

Website: Visit Website


The Drake Legal Clinic allows students the chance to gain practical experience by working with actual clients. The clinic also serves the community by helping those who might not otherwise have access to legal assistance.

Drake Legal Clinic has several clinical programs that offer legal assistance to clients including:

  • Children’s Rights Clinic
  • Criminal Defense Clinic
  • Entrepreneurial/Transactional Clinic
  • General Civil Practice Clinic
  • Refugee Legal Clinic
  • Wrongful Convictions Clinic

Eligibility:

Eligibility varies by clinic. Many clinics take referrals directly from court appointment only, view the website for details about specific eligibility requirements for each clinic.

Intake Process:

Call 515-271-3851 and follow the prompts for the clinic you wish to speak with, or email  law-clinic@drake.edu. Please note the Legal Clinic cannot answer legal questions or provide legal advice if you are not a current client. Due to their call volume, they are unable to return every call they receive.

Hours:

Monday – Friday 8:30 am – 12:00 pm, 1:00 – 4:30 pm. The Legal Clinic is closed to the general public. All visitors must have an appointment in advance. The Legal Clinic does not accept walk up inquiries.

Payment:

Self Pay, Sliding Scale

Handicap Accessible: Yes

Appointment Needed: Yes

Website: Visit Website